Blender crashes on startup: "EXCEPTION_ACCESS_VIOLATION" #57341

New Issue

Thomas Andersen · 2018-10-22T06:43:25+02:00

Thomas Andersen commented

2018-10-22 06:43:25 +02:00

System Information
OS: Windows 10
GPU: GTX 1050Ti

Blender Version
2.79, don't know which after that.

Short description of error
Every time I try to open Blender on this computer it crashes. It will say the "got 48000Hz instead error" followed by, "found bundled python" and then it says, "EXCEPTION_ACCESS_VIOLATION". I've tried reinstalling it, clearing the PATH variable of anything Python, copying the "opengl32.dll" file, nothing works. I had done a search and tried pretty much everything I found and nothing works. When running it with the "--debug-cycles" argument it returns this:

debug-cycles.txt

This is my brother's and I'm trying to fix it for him, Blender worked fine on my laptop before I uninstalled it (I don't know which version it was that worked).

**System Information** OS: Windows 10 GPU: GTX 1050Ti **Blender Version** 2.79, don't know which after that. **Short description of error** Every time I try to open Blender on this computer it crashes. It will say the "got 48000Hz instead error" followed by, "found bundled python" and then it says, "EXCEPTION_ACCESS_VIOLATION". I've tried reinstalling it, clearing the PATH variable of anything Python, copying the "opengl32.dll" file, nothing works. I had done a search and tried pretty much everything I found and nothing works. When running it with the "--debug-cycles" argument it returns this: [debug-cycles.txt](https://archive.blender.org/developer/F5178078/debug-cycles.txt) This is my brother's and I'm trying to fix it for him, Blender worked fine on my laptop before I uninstalled it (I don't know which version it was that worked).

Thomas Andersen commented

2018-10-22 06:43:25 +02:00

Added subscriber: @thomasninjaman

Philipp Oeser commented

2018-10-22 13:14:12 +02:00

Added subscriber: @lichtwerk

Philipp Oeser commented

2018-10-22 13:14:12 +02:00

from the log:

Legacy WGL is unable to select between OpenGL versions

Could you try updating/reinstalling the latest NVidia driver (and try again without the opengl32.dll)?

Marking as incomplete until we have this tried...

from the log: > Legacy WGL is unable to select between OpenGL versions Could you try updating/reinstalling the latest NVidia driver (and try again without the opengl32.dll)? Marking as incomplete until we have this tried...

Thomas Andersen commented

2018-10-22 18:47:29 +02:00

It says we have the latest GeForce driver.

Brecht Van Lommel commented

2018-10-23 11:06:12 +02:00

Added subscriber: @brecht

Brecht Van Lommel commented

2018-10-23 11:06:12 +02:00

The installation may be corrupted in some way even if you have the latest. So we suggest to uninstall the driver, and install the latest driver from the NVIDIA website with the clean installation option.

Thomas Andersen commented

2018-10-29 17:46:27 +01:00

We reinstalled the GPU driver and it still doesn't work. There was a new version of Blender so we tried installing that (after deleting everything to do with Blender) and that didn't work either. :/

Thomas Andersen commented

2018-11-02 03:08:06 +01:00

It's still not working. We might try it on a different computer also with Nvidia graphics to rule out the possibility of it just being this computer. Another laptop with Intel UHD 620 worked just fine last time we tried it, I think it was the same version of Blender. Any more ideas? My brother wants to do modeling for his game development projects but to do that he needs Blender to work.

Thomas Andersen commented

2018-11-03 17:47:08 +01:00

We tried a computer with a 750Ti and it works. What could the issue be with the laptop?

Brecht Van Lommel commented

2018-11-04 01:04:27 +01:00

It's difficult to guess what might be the issue. Laptops often have both Intel and NVIDIA graphics, and there might be conflicts between them. Uninstalling and reinstalling both can help. What can also help is to go into the NVIDIA settings and configure Blender to always run on the NVIDIA graphics card.

There is also software like this that can fully uninstall a driver in a way that helps to solve issue, but I haven't tested it myself.
https://www.wagnardsoft.com/

It's difficult to guess what might be the issue. Laptops often have both Intel and NVIDIA graphics, and there might be conflicts between them. Uninstalling and reinstalling both can help. What can also help is to go into the NVIDIA settings and configure Blender to always run on the NVIDIA graphics card. There is also software like this that can fully uninstall a driver in a way that helps to solve issue, but I haven't tested it myself. https://www.wagnardsoft.com/

Philipp Oeser commented

2018-11-15 20:40:32 +01:00

Is this still an issue?
Has the uninstalling / reinstalling been of any help?
Or using the Nvidia alone?

Just wanting to check if this can be closed, it seems we are out of ideas here...

Is this still an issue? Has the uninstalling / reinstalling been of any help? Or using the Nvidia alone? Just wanting to check if this can be closed, it seems we are out of ideas here...

Thomas Andersen commented

2018-11-17 09:20:32 +01:00

It is still an issue, we haven't tried that yet.