Blender 2.8 won't start (Windows 10) #69217

New Issue

Martin Harris · 2019-08-27T16:01:10+02:00

Martin Harris commented

2019-08-27 16:01:10 +02:00

System Information

       Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
           System Model: Inspiron 5767
                   BIOS: 1.0.2 (type: UEFI)
              Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8090MB RAM
              Page File: 4760MB used, 4608MB available
            Windows Dir: C:\WINDOWS
        DirectX Version: DirectX 12
    DX Setup Parameters: Not found
       User DPI Setting: 96 DPI (100 percent)
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
               Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

         DxDiag Version: 10.00.17134.0001 64bit Unicode

Graphics card:

         Card name: Radeon (TM) R7 M445
      Manufacturer: Advanced Micro Devices, Inc.
         Chip type: AMD Radeon Graphics Processor (0x6900)
          DAC type: Internal DAC(400MHz)
       Device Type: Render-Only Device

Blender Version
Broken: 2.80
Worked: 2.79

Short description of error
After installing 2.80, Blender will not open.
After double clicking on newly installed blender icon on desktop, black terminal/console window opens briefly then closes. Blender never starts

Exact steps for others to reproduce the error
double click on blender icon

**System Information** ``` Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Inspiron 5767 BIOS: 1.0.2 (type: UEFI) Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz Memory: 8192MB RAM Available OS Memory: 8090MB RAM Page File: 4760MB used, 4608MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP ``` Microsoft Graphics Hybrid: Supported ``` DxDiag Version: 10.00.17134.0001 64bit Unicode ``` Graphics card: ``` Card name: Radeon (TM) R7 M445 Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6900) DAC type: Internal DAC(400MHz) Device Type: Render-Only Device ``` **Blender Version** Broken: 2.80 Worked: 2.79 **Short description of error** After installing 2.80, Blender will not open. After double clicking on newly installed blender icon on desktop, black terminal/console window opens briefly then closes. Blender never starts **Exact steps for others to reproduce the error** double click on blender icon

Martin Harris commented

2019-08-27 16:01:10 +02:00

Added subscriber: @Lion808

Abid Maqbool commented

2019-08-27 16:37:44 +02:00

Added subscriber: @AbidMaqbool

Abid Maqbool commented

2019-08-27 16:37:44 +02:00

IMO, Updating graphics drivers (from supports site) may solves problem.
Try .zip version too:

IMO, **Updating graphics drivers** (from supports site) may solves problem. Try **.zip** version too: ![image.png](https://archive.blender.org/developer/F7706300/image.png)

Martin Harris commented

2019-08-27 17:13:29 +02:00

Thank you! Solved.

Via Device Manager I let Windows download/update the Radeon driver and now Blender works.

Thank you! Solved. Via Device Manager I let Windows download/update the Radeon driver and now Blender works.

Philipp Oeser commented

2019-08-30 13:08:32 +02:00

Added subscriber: @lichtwerk