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constant crashing
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Description

System Information
Operating system: Windows-7-6.1.7601-SP1 64 Bits
Graphics card: Intel(R) HD Graphics 4600 Intel 4.0.0 - Build 9.18.10.3324

Blender Version
Broken: version: 2.80 (sub 75), branch: master, commit date: 2019-07-29 14:47, hash: rBf6cb5f54494e
Worked: (optional)

Short description of error
Everytime I make an attempt to open a new 2D animation file the software crashes.

Exact steps for others to reproduce the error
How do you expect me to know how to fix this? Im just a high school sophomore. I just wanna be able to open a 2d animation file without it all crashing.
And I do not have a picture of the error or whatever..

Details

Type
Bug

Event Timeline

Abid Maqbool (cto.abid) lowered the priority of this task from Needs Triage by Developer to Needs Information from User.EditedAug 29 2019, 5:56 PM

@Sam (Seablueheart) Please, update your GPU drivers and let we know, thanks, have a nice day!
Some tips: https://www.youtube.com/watch?v=JTD0OJq_rF4

How do you expect me to know how to fix this?

We don't. But we do need enough information to reproduce the problem so we can fix it.

Tell us the steps you go through to make Blender crash.

If Blender crashes opening a file, can you provide the file (or a stripped down version of it) ?

How do you expect me to know how to fix this?

We don't. But we do need enough information to reproduce the problem so we can fix it.
Tell us the steps you go through to make Blender crash.
If Blender crashes opening a file, can you provide the file (or a stripped down version of it) ?

First, I do apologize for sounding rude....

Steps are basically just two.. I open Blender and then try to create a new 2d animation file and about the second after I click it, it crashes.

I would provide that, If I could. There really arent much of a file to provide considering te crash happens when I try to open a new one. Even if I had a file to provide, I... Really dont know how to do that.

Windows 10 here, with last blender 2.81 devel build and last intel drivers NOT the same GPU, but very similar (intel HD 4000) and i have no crash,
tray to update at last drivers, and see what happens,

I open Blender and then try to create a new 2d animation file and about the second after I click it, it crashes.

If you mean it crashes when you change to a 2d Animation workspace, then the problem is likely your video driver. Updating the video driver from the manufacturer's website is good.

If this isn't what you mean, please explain " create a new 2d animation file" in more detail.

Brecht Van Lommel (brecht) claimed this task.

Driver version 9.18.10.3324 is too old and not supported by Blender.

You need the latest drivers from the Intel website, it can be downloaded here:
https://downloadcenter.intel.com/download/28798/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496