Can't open Blender #70093

New Issue

johan tri handoyo · 2019-09-20T05:24:50+02:00

johan tri handoyo commented

2019-09-20 05:24:50 +02:00

System Information
Operating system: Windows 7 64 bit
Graphics card: Quadro FX 4800

Blender Version
Broken: (blender-2.81-c8df6f2cf9df-windows64)
Worked: (all of Blender 2.81 alpha last week)

Short description of error
As far as i recall, i can't open blender.exe since monday this week (16 September 2019)

Exact steps for others to reproduce the error
It gives this error message in the terminal

C:\Users\johan.tri>cd C:\Users\johan.tri\Documents\installer\Blender\blender-2.8
1-c8df6f2cf9df-windows64

C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-c8df6f2cf9df-windows
64>blender.exe
AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead
found bundled python: C:\Users\johan.tri\Documents\installer\Blender\blender-2.8
1-c8df6f2cf9df-windows64\2.81\python
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000140DA0A18
Module : C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-c8df6f2cf9
df-windows64\blender.exe

**System Information** Operating system: Windows 7 64 bit Graphics card: Quadro FX 4800 **Blender Version** Broken: (blender-2.81-c8df6f2cf9df-windows64) Worked: (all of Blender 2.81 alpha last week) **Short description of error** As far as i recall, i can't open blender.exe since monday this week (16 September 2019) **Exact steps for others to reproduce the error** It gives this error message in the terminal Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\johan.tri>cd C:\Users\johan.tri\Documents\installer\Blender\blender-2.8 1-c8df6f2cf9df-windows64 C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-c8df6f2cf9df-windows 64>blender.exe AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead found bundled python: C:\Users\johan.tri\Documents\installer\Blender\blender-2.8 1-c8df6f2cf9df-windows64\2.81\python Error : EXCEPTION_ACCESS_VIOLATION Address : 0x0000000140DA0A18 Module : C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-c8df6f2cf9 df-windows64\blender.exe

johan tri handoyo commented

2019-09-20 05:24:50 +02:00

Added subscriber: @JohanTriHandoyo

Nathan Letwory commented

2019-09-20 06:43:30 +02:00

Added subscriber: @jesterking

Nathan Letwory commented

2019-09-20 06:43:30 +02:00

I am unable to reproduce this with 9dd64cb088 . Did anything change on your system around that time? Maybe an OS update? I know I have had this week twice to restart my machine due to updates. Maybe double-check your drivers are still ok.

I am unable to reproduce this with 9dd64cb088 . Did anything change on your system around that time? Maybe an OS update? I know I have had this week twice to restart my machine due to updates. Maybe double-check your drivers are still ok.

johan tri handoyo commented

2019-09-20 11:43:51 +02:00

i have upgrade my nvidia to the latest driver just now, but the problem is still exist. I had experience with the same problem around August, i forget the date, but the crash disappeared in the next day release. And it happened again last monday. It's still works with Blender 2.80 final though.

Nathan Letwory commented

2019-09-20 23:43:59 +02:00

Could you please send the system-info.txt generated by Blender 2.80?

Also I was wondering if you were using a customized startup file. And maybe any addons that don't come with Blender itself...

Could you please send the system-info.txt generated by Blender 2.80? Also I was wondering if you were using a customized startup file. And maybe any addons that don't come with Blender itself...

johan tri handoyo commented

2019-09-23 05:06:01 +02:00

here you go
system-info.txt

I have deleted both the 2.80 and 2.81 preferences file in this folder C:\Users\johan.tri\AppData\Roaming\Blender Foundation\Blender

Yes i have install external addon, but the crash is still there in 2.81 after i remove it.

here you go [system-info.txt](https://archive.blender.org/developer/F7771463/system-info.txt) I have deleted both the 2.80 and 2.81 preferences file in this folder C:\Users\johan.tri\AppData\Roaming\Blender Foundation\Blender Yes i have install external addon, but the crash is still there in 2.81 after i remove it.

Nathan Letwory commented

2019-09-23 09:37:55 +02:00

@JohanTriHandoyo does blender --factory-startup in a cmd.exe also fail?

@JohanTriHandoyo does `blender --factory-startup` in a cmd.exe also fail?

johan tri handoyo commented

2019-09-23 10:22:31 +02:00

Yep, also fail :(

C:\Users\johan.tri>cd C:\Users\johan.tri\Documents\installer\Blender\blender-2.8
1-52bdf522afcd-windows64

C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522afcd-windows
64>blender --factory-startup
AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead
found bundled python: C:\Users\johan.tri\Documents\installer\Blender\blender-2.8
1-52bdf522afcd-windows64\2.81\python
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000140D310D8
Module : C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522af
cd-windows64\blender.exe

C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522afcd-windows
64>blender.exe --factory-startup
AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead
found bundled python: C:\Users\johan.tri\Documents\installer\Blender\blender-2.8
1-52bdf522afcd-windows64\2.81\python
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00000001410610D8
Module : C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522af
cd-windows64\blender.exe

C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522afcd-windows
64>

Yep, also fail :( Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\johan.tri>cd C:\Users\johan.tri\Documents\installer\Blender\blender-2.8 1-52bdf522afcd-windows64 C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522afcd-windows 64>blender --factory-startup AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead found bundled python: C:\Users\johan.tri\Documents\installer\Blender\blender-2.8 1-52bdf522afcd-windows64\2.81\python Error : EXCEPTION_ACCESS_VIOLATION Address : 0x0000000140D310D8 Module : C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522af cd-windows64\blender.exe C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522afcd-windows 64>blender.exe --factory-startup AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead found bundled python: C:\Users\johan.tri\Documents\installer\Blender\blender-2.8 1-52bdf522afcd-windows64\2.81\python Error : EXCEPTION_ACCESS_VIOLATION Address : 0x00000001410610D8 Module : C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522af cd-windows64\blender.exe C:\Users\johan.tri\Documents\installer\Blender\blender-2.81-52bdf522afcd-windows 64>

johan tri handoyo commented

2019-10-04 12:42:27 +02:00

Hey, i try the build for blender-2.81-fbc096cf075b-windows64 and it works! I don't know why. Maybe the builder problem?

But i found another problem, i can't use more that one material slot for one object. The surface becomes hidden when i assign the second material slot. Please do check.

Hey, i try the build for blender-2.81-fbc096cf075b-windows64 and it works! I don't know why. Maybe the builder problem? But i found another problem, i can't use more that one material slot for one object. The surface becomes hidden when i assign the second material slot. Please do check.

Nathan Letwory commented

2019-10-07 09:16:50 +02:00

Changed status from 'Open' to: 'Resolved'

Nathan Letwory closed this issue

2019-10-07 09:16:50 +02:00

Nathan Letwory self-assigned this 2019-10-07 09:16:50 +02:00

Nathan Letwory commented

2019-10-07 09:16:50 +02:00

Since you are able to use Blender again I'm going to close this report. Please don't re-use this report for other bugs.