EXCEPTION_ACCESS_VIOLATION 0x00007FF6943F1CB0 when i click on the viewport shading icon. #70360

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rokoko · 2019-09-29T18:44:42+02:00

rokoko commented

2019-09-29 18:44:42 +02:00

System Information
Operating system: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.190715-1750)
Graphics card: NVIDIA GeForce GTX 980M Driver File Version: 10.18.0013.6510 (English) Driver Model: WDDM 1.3

Blender Version
2.80.75

Short description of error

In layout or modeling window, i have a crash of blender 2.8 with :

error EXCEPTION_ACCESS_VIOLATION
address : 0x00007FF6943F1CB0

when i click on the viewport shading icon.

F:\PROGRAM FILES\Blender Foundation\Blender\2.80>
F:\PROGRAM FILES\Blender Foundation\Blender\2.80>blender.exe
Read prefs: C:\Users\Eric\AppData\Roaming\Blender Foundation\Blender\2.80\config\userpref.blend
AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead
found bundled python: F:\PROGRAM FILES\Blender Foundation\Blender\2.80\2.80\python
Traceback (most recent call last):

File "F:\PROGRAM FILES\Blender Foundation\Blender\2.80\2.80\scripts\modules\addon_utils.py", line 351, in enable
  mod = __import__(module_name)

ModuleNotFoundError: No module named 'space_view3d_display_tools'
mb_lab updater verbose is enabled
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_popup'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_popup'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_check_now'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_check_now'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_now'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_now'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_target'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_target'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_manually'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_manually'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_updated_successful'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_updated_successful'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_restore_backup'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_restore_backup'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_ignore'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_ignore'>
cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_end_background'>
cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_end_background'>
mb_lab Updater: Read in json settings from file
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FF6943F1CB0
Module : F:\PROGRAM FILES\Blender Foundation\Blender\2.80\blender.exe

Exact steps for others to reproduce the error
Based on the default startup or an attached .blend file (as simple as possible).

**System Information** Operating system: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.190715-1750) Graphics card: NVIDIA GeForce GTX 980M Driver File Version: 10.18.0013.6510 (English) Driver Model: WDDM 1.3 **Blender Version** 2.80.75 **Short description of error** In layout or modeling window, i have a crash of blender 2.8 with : - error EXCEPTION_ACCESS_VIOLATION - address : 0x00007FF6943F1CB0 when i click on the viewport shading icon. F:\PROGRAM FILES\Blender Foundation\Blender\2.80> F:\PROGRAM FILES\Blender Foundation\Blender\2.80>blender.exe Read prefs: C:\Users\Eric\AppData\Roaming\Blender Foundation\Blender\2.80\config\userpref.blend AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead found bundled python: F:\PROGRAM FILES\Blender Foundation\Blender\2.80\2.80\python Traceback (most recent call last): ``` File "F:\PROGRAM FILES\Blender Foundation\Blender\2.80\2.80\scripts\modules\addon_utils.py", line 351, in enable mod = __import__(module_name) ``` ModuleNotFoundError: No module named 'space_view3d_display_tools' mb_lab updater verbose is enabled cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_popup'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_popup'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_check_now'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_check_now'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_now'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_now'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_target'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_update_target'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_manually'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_install_manually'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_updated_successful'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_updated_successful'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_restore_backup'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_restore_backup'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_ignore'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_ignore'> cls BA: <class 'MB-Lab-master.addon_updater_ops.addon_updater_end_background'> cls: <class 'MB-Lab-master.addon_updater_ops.addon_updater_end_background'> mb_lab Updater: Read in json settings from file Error : EXCEPTION_ACCESS_VIOLATION Address : 0x00007FF6943F1CB0 Module : F:\PROGRAM FILES\Blender Foundation\Blender\2.80\blender.exe **Exact steps for others to reproduce the error** Based on the default startup or an attached .blend file (as simple as possible).

rokoko commented

2019-09-29 18:44:42 +02:00

Added subscriber: @rikikirokoko-3

Philipp Oeser commented

2019-09-30 10:13:59 +02:00

Added subscriber: @lichtwerk

Philipp Oeser commented

2019-09-30 10:13:59 +02:00

Cannot reproduce [linux, 970m, 435.21 drivers]

Please upgrade you GPU driver [use the official nvidia drivers - not the one coming with windows], this is usually the cause for this error
Please also check if this is download the latest build from http://builder.blender.org.
Please also try with Factory Settings: File → Defaults → Load Factory Settings and then try again.

Please report back if the issue is then solved for you...

Cannot reproduce [linux, 970m, 435.21 drivers] * Please upgrade you GPU driver [use the official nvidia drivers - not the one coming with windows], this is usually the cause for this error * Please also check if this is download the latest build from http://builder.blender.org. * Please also try with Factory Settings: File → Defaults → Load Factory Settings and then try again. Please report back if the issue is then solved for you...

rokoko commented

2019-09-30 21:15:22 +02:00

Changed status from 'Open' to: 'Resolved'

rokoko closed this issue

2019-09-30 21:15:22 +02:00

rokoko self-assigned this 2019-09-30 21:15:22 +02:00

rokoko commented

2019-09-30 21:15:22 +02:00

Thanks for the Blender Team, the upgradng Nvidia GPU driver have fix this problem : the viewport shading is active now.

Note : In Blender, the menu edit / preferences / system / CUDA tab : Geforce GTX 980M (display) and Intel Core i7-4720hq cpu@ 2.60 ghz are checked.

I keep your troubleshooting.

Best Regards

Thanks for the Blender Team, the upgradng Nvidia GPU driver have fix this problem : the viewport shading is active now. Note : In Blender, the menu edit / preferences / system / CUDA tab : Geforce GTX 980M (display) and Intel Core i7-4720hq cpu@ 2.60 ghz are checked. I keep your troubleshooting. Best Regards

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EXCEPTION_ACCESS_VIOLATION 0x00007FF6943F1CB0 when i click on the viewport shading icon. #70360