Requesting OpenGL 3.3+ while opening specific file #74479

New Issue

Y.A.K · 2020-03-06T00:59:27+01:00

Y.A.K commented

2020-03-06 00:59:27 +01:00

System Information
Operating system: Windows-10-10.0.18362-SP0 64 Bits
Graphics card: GeForce GTX 1080/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 442.19 -[dual graphics cards]
system-info.txt

Blender Version
Broken: version: 2.82 (sub 7), branch: master, commit date: 2020-02-12 16:20, hash: 77d23b0bd7
Worked: (optional)

Short description of error
I have a working version of Blender and Windows but when I try to open the included file I get the following error:
//**A graphics card and driver with support for OpenGL 3.3 or higher is required. Installing the latest driver for your graphics card may resolve the issue.
The program will now close.
**//
headphones_1.blend

Exact steps for others to reproduce the error
As part of the obligatory practice of making-a-model-of-the-item-on-the-desk, I have a headphone model file that refuses to open and states it wants OpenGL.
If I had to guess what the issue is, I would say that the settings embedded in the .blend think my graphics cards aren't compatible. I say this not just from that blearing error message but from the circumstances of how the file was created. The file got created when I preemptively the scene when I turned on viewport Cycles rendering and noticed it was too slow. I then discovered in Task Manager that the graphics cards weren't at full power (<10%) and the CPU was at one thread. I changed from Cycles to Eevee and back, then I did that save and tried an F12 render. I saw no promising change so I canceled the render. After a bit of time, I decided rather than wait for it to cancel I would kill Blender knowing I had my project saved. That's where I am now, with Blender crashing while opening that file.

So knowing this there is a decent chance that if you open the file, Blender would realize that the systems vary and recompute the system information. Then, upon finding no OpenGL errors, Blender would open the file. Where then you would observe my wonderful art piece and I would feel justly embarrassed because of it. But, if that be the case, I assure you there still is an error.
Thanks for your time

[edit] I confirmed that behavior by successfully opening the file on another computer.

**System Information** Operating system: Windows-10-10.0.18362-SP0 64 Bits Graphics card: GeForce GTX 1080/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 442.19 -[dual graphics cards] [system-info.txt](https://archive.blender.org/developer/F8390485/system-info.txt) **Blender Version** Broken: version: 2.82 (sub 7), branch: master, commit date: 2020-02-12 16:20, hash: `77d23b0bd7` Worked: (optional) **Short description of error** I have a working version of Blender and Windows but when I try to open the included file I get the following error: //**A graphics card and driver with support for OpenGL 3.3 or higher is required. Installing the latest driver for your graphics card may resolve the issue. The program will now close. **// [headphones_1.blend](https://archive.blender.org/developer/F8390494/headphones_1.blend) **Exact steps for others to reproduce the error** As part of the obligatory practice of making-a-model-of-the-item-on-the-desk, I have a headphone model file that refuses to open and states it wants OpenGL. If I had to guess what the issue is, I would say that the settings embedded in the .blend think my graphics cards aren't compatible. I say this not just from that blearing error message but from the circumstances of how the file was created. The file got created when I preemptively the scene when I turned on viewport Cycles rendering and noticed it was too slow. I then discovered in Task Manager that the graphics cards weren't at full power (<10%) and the CPU was at one thread. I changed from Cycles to Eevee and back, then I *did that save* and tried an F12 render. I saw no promising change so I canceled the render. After a bit of time, I decided rather than wait for it to cancel I would kill Blender knowing I had my project saved. That's where I am now, with Blender crashing while opening that file. So knowing this there is a decent chance that if you open the file, Blender would realize that the systems vary and recompute the system information. Then, upon finding no OpenGL errors, Blender would open the file. Where then you would observe my wonderful art piece and I would feel justly embarrassed because of it. But, if that be the case, I assure you there still is an error. Thanks for your time [edit] I confirmed that behavior by successfully opening the file on another computer. ![image.png](https://archive.blender.org/developer/F8390527/image.png) ![image.png](https://archive.blender.org/developer/F8390534/image.png)

Y.A.K commented

2020-03-06 00:59:27 +01:00

Added subscriber: @yak27

Stas Haas commented

2020-03-06 13:06:18 +01:00

Added subscriber: @girafic

Stas Haas commented

2020-03-06 13:06:18 +01:00

@yak27 try this --> https://on1help.zendesk.com/hc/en-us/articles/115000551608--OpenGL-3-3-and-Later-is-Required-How-to-Update-Video-Card-Driver-Windows-Only-Photo-RAW

Brecht Van Lommel commented

2020-03-06 13:22:51 +01:00

Added subscriber: @brecht

Brecht Van Lommel commented

2020-03-06 13:22:51 +01:00

Does the file open when Load UI is unchecked?

Do you have multiple monitors, with the second monitor driven by another graphics card?

Does the file open when Load UI is unchecked? Do you have multiple monitors, with the second monitor driven by another graphics card?

Brecht Van Lommel commented

2020-03-06 13:23:07 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Y.A.K commented

2020-03-06 17:39:19 +01:00

The file does open when "Load UI" is unchecked and I do have a dual monitor setup each connected to its own graphics card.

The file does open when "Load UI" is unchecked and I do have a dual monitor setup each connected to its own graphics card. ![image.png](https://archive.blender.org/developer/F8392097/image.png)

Brecht Van Lommel commented

2020-03-06 17:50:11 +01:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Germano Cavalcante commented

2020-03-09 12:08:28 +01:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2020-03-09 12:08:28 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Germano Cavalcante commented

2020-03-09 12:08:28 +01:00

This message is not very accurate, any error in creating the OpenGL context will result in this message.
the Ghost sometimes sends error messages that can help to identify the problem.
Try to run blender_debug-gpu.cmd that is included in the download. After Blender closes, the logs will be in a text file which can be attached here.

This message is not very accurate, any error in creating the OpenGL context will result in this message. the Ghost sometimes sends error messages that can help to identify the problem. Try to run `blender_debug-gpu.cmd` that is included in the download. After Blender closes, the logs will be in a text file which can be attached here.

Brecht Van Lommel commented

2020-03-09 12:09:57 +01:00

Closed as duplicate of #62651

Brecht Van Lommel closed this issue

2020-03-09 12:09:57 +01:00

Brecht Van Lommel commented

2020-03-09 12:14:43 +01:00

The log can still be attached in #62651, but it won't tell use anything about multiple graphics cards. This is more a matter of a developer recreating this setup and fixing the issue.

Y.A.K commented

2020-03-09 18:44:47 +01:00

I wasn't sure if my issue was the same as the one merged. So I created a new scene and deliberately created a new Window and placed it on the second monitor and saved. It crashed upon opening with the same message, so I can confirm that my issue is the same.dual_monitor_test.blend

I wasn't sure if my issue was the same as the one merged. So I created a new scene and deliberately created a new Window and placed it on the second monitor and saved. It crashed upon opening with the same message, so I can confirm that my issue is the same.[dual_monitor_test.blend](https://archive.blender.org/developer/F8397757/dual_monitor_test.blend)

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Requesting OpenGL 3.3+ while opening specific file #74479