blender 2.8x wont launch #75001

New Issue

chungming ying · 2020-03-21T20:48:04+01:00

chungming ying commented

2020-03-21 20:48:04 +01:00

System:
Windows 10 Pro
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
Total Physical Memory 31.8 GB
Available Physical Memory 19.0 GB
Nvidia GeForce GTX 1080

can open blender 2.80, but can not launch 2.81, 2,.82 and 2.83a with no luck! only 2.80 works

System: Windows 10 Pro Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s) Total Physical Memory 31.8 GB Available Physical Memory 19.0 GB Nvidia GeForce GTX 1080 can open blender 2.80, but can not launch 2.81, 2,.82 and 2.83a with no luck! only 2.80 works

chungming ying commented

2020-03-21 20:48:04 +01:00

Added subscriber: @chung0207

Ankit Meel commented

2020-03-21 21:21:42 +01:00

Added subscriber: @ankitm

Ankit Meel commented

2020-03-21 21:21:42 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Ankit Meel commented

2020-03-21 21:21:42 +01:00

Run blender_debug_log.cmd (see blender directory) and upload the two files it mentions.
Also update GPU drivers

Run blender_debug_log.cmd (see blender directory) and upload the two files it mentions. Also update GPU drivers

chungming ying commented

2020-03-22 00:48:06 +01:00

blender_debug_output.txt

blender_debug_output.txt
it looks same file, sorry, I'm not really good at cmd.., first time doing it...
I already update my GPU drivers with the with Nvidia App..no luck..

[blender_debug_output.txt](https://archive.blender.org/developer/F8420973/blender_debug_output.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8420974/blender_debug_output.txt) it looks same file, sorry, I'm not really good at cmd.., first time doing it... I already update my GPU drivers with the with Nvidia App..no luck..

chungming ying commented

2020-03-22 01:01:23 +01:00

I just reinstall blender 2.82a still won't launch....please help!!run cmd as same result above..

Eitan Traurig commented

2020-03-22 01:41:26 +01:00

Added subscriber: @EitanSomething

Eitan Traurig commented

2020-03-22 01:41:26 +01:00

Please include the system-info.txt generated from the Help > Save System Info Menu will give information about the OS, hardware, drivers, Blender version and add-ons enabled.
You can use 2.80 to get the file. https://www.blender.org/download/previous-versions/

Please include the system-info.txt generated from the Help > Save System Info Menu will give information about the OS, hardware, drivers, Blender version and add-ons enabled. You can use 2.80 to get the file. https://www.blender.org/download/previous-versions/

Ankit Meel commented

2020-03-22 05:53:27 +01:00

that is not helpful. Did you double click on file, or are you manually entering it in cmd ? Please do the former

chungming ying commented

2020-03-22 16:53:28 +01:00

, I downloaded the previous 2.80 and try to find system-info.txt generated, I couldn't find it ..and I went to Help > Save System Inf{F8422753}..and not sure what i can do...

![image.png](https://archive.blender.org/developer/F8422738/image.png), I downloaded the previous 2.80 and try to find system-info.txt generated, I couldn't find it ..and I went to Help > Save System Inf{[F8422753](https://archive.blender.org/developer/F8422753/image.png)}..and not sure what i can do...

chungming ying commented

2020-03-22 16:57:14 +01:00

, sorry, upload erro

![image.png](https://archive.blender.org/developer/F8422760/image.png), sorry, upload erro

Rahul Chaudhary commented

2020-03-22 17:10:11 +01:00

Added subscriber: @RC12

Rahul Chaudhary commented

2020-03-22 17:10:11 +01:00

Please use this option, save the file and upload it here

Please use this option, save the file and upload it here ![image.png](https://archive.blender.org/developer/F8422791/image.png)

chungming ying commented

2020-03-22 17:15:20 +01:00

I think i'm not sure how to run cmd, so I didn't save anything?

I think i'm not sure how to run cmd, so I didn't save anything?![image.png](https://archive.blender.org/developer/F8422804/image.png)

Rahul Chaudhary commented

2020-03-22 17:19:43 +01:00

You don't have to manually run cmd, just run this file in the blender install directory

You don't have to manually run cmd, just run this file in the blender install directory ![image.png](https://archive.blender.org/developer/F8422808/image.png)

chungming ying commented

2020-03-22 17:27:41 +01:00

not sure I get it right?

![image.png](https://archive.blender.org/developer/F8422820/image.png) not sure I get it right?

Rahul Chaudhary commented

2020-03-22 17:29:48 +01:00

Run the file on the version that's crashing and upload the files

chungming ying commented

2020-03-22 17:41:11 +01:00

I ran the file and it just flash and closed the cmd and I open the save system info ,,still show this

I ran the file and it just flash and closed the cmd and I open the save system info ,,still show this ![image.png](https://archive.blender.org/developer/F8422858/image.png)

chungming ying commented

2020-03-22 17:51:45 +01:00

{F8422879}I think I got something

{[F8422879](https://archive.blender.org/developer/F8422879/blender_debug_output.txt)}I think I got something

chungming ying commented

2020-03-22 17:52:38 +01:00

blender_system_info.txt both I got it from 2.83

[blender_system_info.txt](https://archive.blender.org/developer/F8422880/blender_system_info.txt) both I got it from 2.83

Evan Wilson commented

2020-03-22 17:59:56 +01:00

Added subscriber: @EAW

Evan Wilson commented

2020-03-22 17:59:56 +01:00

Your computer is making Blender use your integrated Intel CPU for OpenGL rendering.

You will have to change your settings in the NVIDIA control panel to force it to let Blender use your NVIDIA card.

See the linked post and the following one on how to do this.

https://developer.blender.org/T72447#828971

Your computer is making Blender use your integrated Intel CPU for OpenGL rendering. You will have to change your settings in the NVIDIA control panel to force it to let Blender use your NVIDIA card. See the linked post and the following one on how to do this. https://developer.blender.org/T72447#828971

chungming ying commented

2020-03-22 18:11:54 +01:00

mine is GeForce 1080ti look like this, cant find 3d sitting...

![image.png](https://archive.blender.org/developer/F8422939/image.png) mine is GeForce 1080ti look like this, cant find 3d sitting...

Ankit Meel commented

2020-03-23 06:28:05 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Ankit Meel closed this issue

2020-03-23 06:28:05 +01:00

Ankit Meel self-assigned this 2020-03-23 06:28:05 +01:00

Ankit Meel commented

2020-03-23 06:28:05 +01:00

The aim is to get GeForce as the device in place of Intel in system info.txt

OpenGL:
============================================

renderer:	'Intel(R) UHD Graphics 630'
vendor:		'Intel'
version:	'4.5.0 - Build 26.20.100.7263'

If the issue persists, please file a new report with all the required info. As of now, this is a support request, not a bug.

The aim is to get GeForce as the device in place of Intel in system info.txt ``` OpenGL: ============================================ renderer: 'Intel(R) UHD Graphics 630' vendor: 'Intel' version: '4.5.0 - Build 26.20.100.7263' ``` If the issue persists, please file a new report with all the required info. As of now, this is a support request, not a bug.

chungming ying commented

2020-03-24 07:01:47 +01:00

do you mean I should create a new task for support??

Sign in to join this conversation.

No Label

Download

What's New

Blender Studio

Manual

Developers Blog

Documentation

Benchmark

Blender Conference

Development Fund

One-time Donations

blender 2.8x wont launch #75001