Blender stopped working. #75067

New Issue

Caleb Estabrook · 2020-03-24T22:18:31+01:00

Caleb Estabrook commented

2020-03-24 22:18:31 +01:00

System Information
Operating system: Windows 10
Graphics card: intel(R) HD Graphics 630

Blender Version
Broken: (2.80. 2.82)
Worked: (none)

Blender 2.80 was working and then is just stopped and would not start it would just flash and then turn off so I downloaded 2.82 and it did the same thing and the debug start didn't work ether so I updated my drivers and now the debug start works fine but the normal application does not start. this is what the cmd list says.
gputexture: texture alloc failed. likely not enough video memory.

current texture memory usage : 0.00 mib.*

**System Information** Operating system: Windows 10 Graphics card: intel(R) HD Graphics 630 **Blender Version** Broken: (2.80. 2.82) Worked: (none) Blender 2.80 was working and then is just stopped and would not start it would just flash and then turn off so I downloaded 2.82 and it did the same thing and the debug start didn't work ether so I updated my drivers and now the debug start works fine but the normal application does not start. this is what the cmd list says. gputexture: texture alloc failed. likely not enough video memory. current texture memory usage : 0.00 mib.*

Caleb Estabrook commented

2020-03-24 22:18:31 +01:00

Added subscriber: @CarriEstabrook

Caleb Estabrook commented

2020-03-24 23:54:40 +01:00

This comment was removed by @CarriEstabrook

*This comment was removed by @CarriEstabrook*

Ankit Meel commented

2020-03-25 17:37:08 +01:00

Added subscriber: @ankitm

Ankit Meel commented

2020-03-25 17:37:08 +01:00

Try a restart

Caleb Estabrook commented

2020-03-25 17:48:06 +01:00

I did several times but nothing happens.

Caleb Estabrook commented

2020-03-25 17:52:16 +01:00

Iv'e looked this problem up and everything points to my graphics card but I don't see how blender can work one day and just stop the next but the computer and everything else works exactly the same.

Ankit Meel commented

2020-03-25 17:53:01 +01:00

~~you can update regardless (:~~ ah I can't read

~~you can update regardless (:~~ ah I can't read

Ankit Meel commented

2020-03-25 18:00:32 +01:00

#72098 (Crash on startup with 2.82 and Intel HD + Windows)

Caleb Estabrook commented

2020-03-25 18:02:13 +01:00

yes that is the same thing that I have.

Ankit Meel commented

2020-03-25 18:03:53 +01:00

can we get a system info ? if possible both from crashing(cmd script) and non crashing versions(help > save system info) (or cmd script also)?

Caleb Estabrook commented

2020-03-25 18:08:32 +01:00

this is the cmd from trying to run blender from the shortcut.

C:\Users\ranch>C:\Users\ranch\Desktop\blender.lnk
GPUTexture: create : TEXTURE_1D, RGBA8, w : 1, h : 0, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.00 MiB.
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1, h : 1, d : 0, comp : 4, size : 0.00 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.00 MiB.
GPUTexture: create : TEXTURE_3D, RGBA8, w : 1, h : 1, d : 1, comp : 4, size : 0.00 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.00 MiB.
found bundled python: C:\Program Files\Blender Foundation\Blender 2.82\2.82\python
Warning: property 'release_confirm' not found in keymap item 'OperatorProperties'
GPUTexture: create : TEXTURE_2D, RGBA8, w : 1515, h : 26, d : 0, comp : 4, size : 0.15 MiB
GPUTexture: texture alloc failed. Likely not enough Video Memory.
Current texture memory usage : 0.15 MiB.
GPUTexture: create : TEXTURE_2D, R8, w : 16384, h : 128, d : 0, comp : 1, size : 2.00 MiB
Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FF7403E72E3
Module : C:\Program Files\Blender Foundation\Blender 2.82\blender.exe

this is the cmd from trying to run blender from the shortcut. C:\Users\ranch>C:\Users\ranch\Desktop\blender.lnk GPUTexture: create : TEXTURE_1D, RGBA8, w : 1, h : 0, d : 0, comp : 4, size : 0.00 MiB GPUTexture: texture alloc failed. Likely not enough Video Memory. Current texture memory usage : 0.00 MiB. GPUTexture: create : TEXTURE_2D, RGBA8, w : 1, h : 1, d : 0, comp : 4, size : 0.00 MiB GPUTexture: texture alloc failed. Likely not enough Video Memory. Current texture memory usage : 0.00 MiB. GPUTexture: create : TEXTURE_3D, RGBA8, w : 1, h : 1, d : 1, comp : 4, size : 0.00 MiB GPUTexture: texture alloc failed. Likely not enough Video Memory. Current texture memory usage : 0.00 MiB. found bundled python: C:\Program Files\Blender Foundation\Blender 2.82\2.82\python Warning: property 'release_confirm' not found in keymap item 'OperatorProperties' GPUTexture: create : TEXTURE_2D, RGBA8, w : 1515, h : 26, d : 0, comp : 4, size : 0.15 MiB GPUTexture: texture alloc failed. Likely not enough Video Memory. Current texture memory usage : 0.15 MiB. GPUTexture: create : TEXTURE_2D, R8, w : 16384, h : 128, d : 0, comp : 1, size : 2.00 MiB Error : EXCEPTION_ACCESS_VIOLATION Address : 0x00007FF7403E72E3 Module : C:\Program Files\Blender Foundation\Blender 2.82\blender.exe

Ankit Meel commented

2020-03-26 10:05:21 +01:00

Go to Blender installation directory and you'll find the cmd scripts. Run the blender_debug_log.cmd and upload the two files it mentions.
(also put your comment above in a text file and upload it ) (you can edit comments )
If it crashes with blender_debug_log.cmd script, run blender_debug_gpu_glitchworkaround.cmd and rename and upload the two files it mentions again. Please tell if it crashes now.

Go to Blender installation directory and you'll find the cmd scripts. Run the blender_debug_log.cmd and upload the two files it mentions. (also put your comment above in a text file and upload it ) (you can edit comments ) If it crashes with `blender_debug_log.cmd` script, run `blender_debug_gpu_glitchworkaround.cmd` and rename and upload the two files it mentions again. Please tell if it crashes now.

Ankit Meel commented

2020-03-26 10:05:30 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Caleb Estabrook commented

2020-03-28 21:02:06 +01:00

blender_system_info.txt

blender_debug_output.txt

these are the blender_debug_gpu.

blender_system_info.txt

blender_debug_output.txt

and these are the blender_debug_gpu_glitchworkaround.

blender_system_info.txt

blender_debug_output.txt

this is the blender_debug_log.

with all the starts it started and then crashed almost instantly.

[blender_system_info.txt](https://archive.blender.org/developer/F8432231/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8432230/blender_debug_output.txt) these are the blender_debug_gpu. [blender_system_info.txt](https://archive.blender.org/developer/F8432242/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8432240/blender_debug_output.txt) and these are the blender_debug_gpu_glitchworkaround. [blender_system_info.txt](https://archive.blender.org/developer/F8432305/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8432304/blender_debug_output.txt) this is the blender_debug_log. with all the starts it started and then crashed almost instantly.

Caleb Estabrook commented

2020-03-28 21:07:20 +01:00

blender.exe CMD.txt

this is the cmd running blender.exe from the file.

[blender.exe CMD.txt](https://archive.blender.org/developer/F8432284/blender.exe_CMD.txt) this is the cmd running blender.exe from the file.

Ankit Meel commented

2020-03-29 12:51:28 +02:00

The driver currently installed is 26.20.100.7263
https://www.dell.com/support/home/in/en/inbsd1/drivers/driversdetails?driverid=654r9
last updated: 13 Dec 2019

You should be using the one by intel, 26.20.100.7985
https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630
last updated: 25 march 2020

The driver currently installed is `26.20.100.7263` https://www.dell.com/support/home/in/en/inbsd1/drivers/driversdetails?driverid=654r9 last updated: 13 Dec 2019 You should be using the one by intel, `26.20.100.7985` https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 last updated: 25 march 2020

Brecht Van Lommel commented

2020-03-29 20:39:48 +02:00

Closed as duplicate of #72098

Brecht Van Lommel closed this issue

2020-03-29 20:39:48 +02:00

Brecht Van Lommel commented

2020-03-29 20:40:46 +02:00

Added subscriber: @brecht

Brecht Van Lommel commented

2020-03-29 20:40:46 +02:00

I'm going to assume this is the same issue as #72098 (Crash on startup with 2.82 and Intel HD + Windows) since the system specs are similar.

If that's solved, we can re-evaluate to see if there were multiple different issues.

I'm going to assume this is the same issue as #72098 (Crash on startup with 2.82 and Intel HD + Windows) since the system specs are similar. If that's solved, we can re-evaluate to see if there were multiple different issues.

Caleb Estabrook commented

2020-03-30 00:11:47 +02:00

When I downloaded the driver it would not install on my computer and this is the message that I got.

The driver being installed is not validated for this computer please obtain the appropriate driver from the computer manufacturer.

When I downloaded the driver it would not install on my computer and this is the message that I got. The driver being installed is not validated for this computer please obtain the appropriate driver from the computer manufacturer.

Brecht Van Lommel commented

2020-03-30 01:11:43 +02:00

There are ways around that:
https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

I think the chance of that driver update fixing the issue is rather low though, so it's up to you if you think it's worth trying.

There are ways around that: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/ I think the chance of that driver update fixing the issue is rather low though, so it's up to you if you think it's worth trying.

Caleb Estabrook commented

2020-03-30 02:03:54 +02:00

ok thank you.

Caleb Estabrook commented

2020-03-30 04:09:52 +02:00

ok I did that. now it doesn't even flash on and off. and here is the cmd run log.cmd blender.txt

and the new blender debug log.blender_system_info.txt

blender_debug_output.txt

ok I did that. now it doesn't even flash on and off. and here is the cmd run log.[cmd blender.txt](https://archive.blender.org/developer/F8436163/cmd_blender.txt) and the new blender debug log.[blender_system_info.txt](https://archive.blender.org/developer/F8436169/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8436168/blender_debug_output.txt)

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Blender stopped working. #75067