Crash in light preferences #76137

New Issue

Hayden Green · 2020-04-26T23:35:42+02:00

Hayden Green commented

2020-04-26 23:35:42 +02:00

System Information
Operating system: Mac 06 10.13.6
Graphics card: Radeon R9 M370X

Blender Version
2.82.7a

Short description of error
Import HDRI > Crash

Exact steps for others to reproduce the error

Set Viewport Shading to Material Preview
Open the Viewport Shading options and click on the cog to show the light preferences.
Blender will crash

Happens in any file.

**System Information** Operating system: Mac 06 10.13.6 Graphics card: Radeon R9 M370X **Blender Version** 2.82.7a **Short description of error** Import HDRI > Crash **Exact steps for others to reproduce the error** 1. Set Viewport Shading to *Material Preview* 2. Open the Viewport Shading options and click on the cog to show the light preferences. 3. Blender will crash Happens in any file.

Hayden Green commented

2020-04-26 23:35:42 +02:00

Added subscriber: @skank

Robert Guetzkow changed title from ~~Import HDRI > Crash~~ to Crash in light preferences

2020-04-27 12:46:38 +02:00

Robert Guetzkow commented

2020-04-27 13:50:26 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-04-27 13:50:26 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Robert Guetzkow commented

2020-04-27 13:50:26 +02:00

Please make sure that your graphics driver is the most recent version. Should the issue still occur with current drivers, save the system information through Help > Save System Info in Blender. Additionally start Blender in debug mode from the terminal through blender --debug --debug-cycles > blender_debug_output.txt 2>&1 and try to make it crash again. Attach both files to your bug report by clicking on the upload button as shown in the screenshot below.

Have you previously modified the light preferences before this issue occurred, e.g. by installing custom studio lights, matcaps or HDRIs?

Please make sure that your graphics driver is the most recent version. Should the issue still occur with current drivers, save the system information through *Help > Save System Info* in Blender. Additionally start Blender in debug mode from the terminal through `blender --debug --debug-cycles > blender_debug_output.txt 2>&1` and try to make it crash again. Attach both files to your bug report by clicking on the upload button as shown in the screenshot below. Have you previously modified the light preferences before this issue occurred, e.g. by installing custom studio lights, matcaps or HDRIs? ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Hayden Green commented

2020-04-27 16:06:16 +02:00

Hello, regarding driver updates, to my understanding that is dealt with the MacOS updates and not discretely so I would have the lastest I could have for my OS version.

No I have not previously modified light preferences

Files you requested can be sent seperately.

Hello, regarding driver updates, to my understanding that is dealt with the MacOS updates and not discretely so I would have the lastest I could have for my OS version. No I have not previously modified *light preferences* Files you requested can be sent seperately.

Robert Guetzkow commented

2020-04-27 17:56:17 +02:00

@skank That is correct, the driver version is tied to the OS version on macOS. What do you mean by sending them separately?

Hayden Green commented

2020-04-27 17:59:51 +02:00

In #76137#918664, @rjg wrote:
@skank What do you mean by sending them separately?

Hello Robert, it's re sending the system info and debug files you requested.

> In #76137#918664, @rjg wrote: > @skank What do you mean by sending them separately? Hello Robert, it's re sending the `system info` and `debug` files you requested.

Robert Guetzkow commented

2020-04-27 18:13:00 +02:00

@skank I've understood that, I'm assuming you meant that you don't want to upload them on the bug tracker?

Hayden Green commented

2020-04-27 19:35:43 +02:00

@rjg I'm currently unfamiliar with that process, might be easier to send if that helps.

Out of interest am I the only one reporting this? It's so repeateble I thought it might be a thing.

@rjg I'm currently unfamiliar with that process, might be easier to send if that helps. Out of interest am I the only one reporting this? It's so repeateble I thought it might be a thing.

Robert Guetzkow commented

2020-04-27 20:30:26 +02:00

@skank Simply click on the upload button on the website as shown in the image below or drag-and-drop the files in comment area.

Please also test the following:

Check if it also crashes when opening the preferences in general (Edit > Preferences) or just in the Lights tab.
Check if the issue occurs in the most recent daily build of Blender 2.90 .
Check if temporarily loading the factory defaults fixes the issue blender --factory-startup

I can't reproduce it, which is why we need the log files.

@skank Simply click on the upload button on the website as shown in the image below or drag-and-drop the files in comment area. ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png) Please also test the following: - Check if it also crashes when opening the preferences in general (*Edit > Preferences*) or just in the *Lights* tab. - Check if the issue occurs in the most recent [daily build of Blender 2.90 ](https://builder.blender.org/download/). - Check if temporarily loading the factory defaults fixes the issue `blender --factory-startup` I can't reproduce it, which is why we need the log files.

Hayden Green commented

2020-04-30 15:05:32 +02:00

Hello Robert, I have the System Info report ready to send, but the debug mode didn't work for me, tried several times.

Can I mail you the report somewhere and any thoughts on the debug/m?

Hello Robert, I have the System Info report ready to send, but the debug mode didn't work for me, tried several times. Can I mail you the report somewhere and any thoughts on the debug/m?

Robert Guetzkow commented

2020-04-30 17:00:11 +02:00

@skank What exactly didn't work with debug mode? The file will be generated in the current working directory, if you've run the command as is.

You will have to publicly upload the file onto the tracker, as described in the previous comment, since other developers will likely have to take a look as well. There's no point in sending the file only to me, especially since I'm not working on macOS. If this is a platform specific issue, I won't be able to reproduce this anyway.

If you're having privacy concerns, you may redact information from the file. It only contains information about your Blender installation, hardware and driver which are necessary to diagnose issues though.

@skank What exactly didn't work with debug mode? The file will be generated in the current working directory, if you've run the command as is. You will have to publicly upload the file onto the tracker, as described in the previous comment, since other developers will likely have to take a look as well. There's no point in sending the file only to me, especially since I'm not working on macOS. If this is a platform specific issue, I won't be able to reproduce this anyway. If you're having privacy concerns, you may redact information from the file. It only contains information about your Blender installation, hardware and driver which are necessary to diagnose issues though.

Hayden Green commented

2020-05-01 18:01:36 +02:00

OK, I can have a look at the directory to see,

Noted re all else.

OK, I can have a look at the directory to see, Noted re all else.

Ankit Meel commented

2020-05-09 11:15:19 +02:00

Added subscriber: @ankitm

Ankit Meel commented

2020-05-09 11:15:19 +02:00

Does this happen on 2.83 ? download from https://builder.blender.org Some material preview bugs were fixed. Some remain, like #74401 (Eevee: Crash upon expanding material preview)
also does the whole computer hang before Blender crashes ?

Also @rjg, Blender executable is some folders deep in the Blender.app container. See #75945#926722 @skank you can also see how to run Blender via console for future use.

Does this happen on 2.83 ? download from https://builder.blender.org Some material preview bugs were fixed. Some remain, like #74401 (Eevee: Crash upon expanding material preview) also does the whole computer hang before Blender crashes ? Also @rjg, Blender executable is some folders deep in the Blender.app container. See #75945#926722 @skank you can also see how to run Blender via console for future use.

Robert Guetzkow commented

2020-05-09 13:30:05 +02:00

@ankitm Looks like you're right, I thought it set the alias automatically on install. How to start Blender from a terminal on macOS is documented in Blender's manual .

@ankitm Looks like you're right, I thought it set the alias automatically on install. How to start Blender from a terminal on macOS is documented in [Blender's manual ](https://docs.blender.org/manual/en/latest/advanced/command_line/launch/macos.html).

Hayden Green commented

2020-05-09 20:39:26 +02:00

@ankitm tested with version 2.83 (2.83 2020-05-01) and cannot repeat the issue— seems like this has been fixed.

Ankit Meel commented

2020-05-10 06:44:10 +02:00

Changed status from 'Needs User Info' to: 'Resolved'

Ankit Meel closed this issue

2020-05-10 06:44:10 +02:00

Ankit Meel self-assigned this 2020-05-10 06:44:10 +02:00

Tyler James commented

2020-09-26 17:50:42 +02:00

Added subscriber: @tycse

Tyler James commented

2020-09-26 17:50:42 +02:00

New user here. I just wanted to comment for anyone else who may experience this issue in the future. The root cause, in my case, was not a "bug" in a previous version of Blender; rather, it was due to me attempting to install an HDRI that was corrupt and/or invalid, unbeknownst to me. I had attempted to install the HDRI through the Light Preferences dialog, resulting in an instant Blender crash. All subsequent attempts to restart Blender and reopen the Light Preferences dialog resulted in an instant crash.

Resolution involves deleting the corrupt HDRI image from the following directory [Windows].

blender_debug_output.txt
IMB_ibImageFromMemory: unknown fileformat
C:\Users<you>\AppData\Roaming\Blender Foundation\Blender<version>\datafiles\studiolights/world/.HDR

New user here. I just wanted to comment for anyone else who may experience this issue in the future. The root cause, in my case, was not a "bug" in a previous version of Blender; rather, it was due to me attempting to install an HDRI that was corrupt and/or invalid, unbeknownst to me. I had attempted to install the HDRI through the Light Preferences dialog, resulting in an instant Blender crash. All subsequent attempts to restart Blender and reopen the Light Preferences dialog resulted in an instant crash. Resolution involves deleting the corrupt HDRI image from the following directory [Windows]. blender_debug_output.txt IMB_ibImageFromMemory: unknown fileformat C:\Users\<you>\AppData\Roaming\Blender Foundation\Blender\<version>\datafiles\studiolights/world/<badHDRFile>.HDR

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Crash in light preferences #76137