Total shutdown of my MAC (black screen) #76435

New Issue

Chris Chilcott · 2020-05-05T07:07:04+02:00

Chris Chilcott commented

2020-05-05 07:07:04 +02:00

System Information
Operating system: Darwin-19.4.0-x86_64-i386-64bit 64 Bits
Graphics card: AMD Radeon Pro Vega 48 OpenGL Engine ATI Technologies Inc. 4.1 ATI-3.8.24

Blender Version
Broken: version: 2.83 (sub 15), branch: master, commit date: 2020-05-04 21:07, hash: ac6be6759e
Worked: (newest version of Blender that worked as expected)

Short description of error
I tried all new releases and I am facing the same issue. I built the Corvette tutorial from CGmasters, I had one or to system crashes but in general very stable. But since downloading 2.82a I have seen anything from 15-30 crashes a day (after thirty I give up) I am running a 2019 MAC and as I stated no issues were faced modelling the complexity of the Corvette. I am seeing complete black screens with no warning or even a bug report.

Exact steps for others to reproduce the error
I will attach as it happens with many different situations dragging vertex sliding vertex, the worst one was crash on the opening of the file I did not even get chance to turn the model in 3D space.

Domestic First Class seat.03.blend

**System Information** Operating system: Darwin-19.4.0-x86_64-i386-64bit 64 Bits Graphics card: AMD Radeon Pro Vega 48 OpenGL Engine ATI Technologies Inc. 4.1 ATI-3.8.24 **Blender Version** Broken: version: 2.83 (sub 15), branch: master, commit date: 2020-05-04 21:07, hash: `ac6be6759e` Worked: (newest version of Blender that worked as expected) **Short description of error** I tried all new releases and I am facing the same issue. I built the Corvette tutorial from CGmasters, I had one or to system crashes but in general very stable. But since downloading 2.82a I have seen anything from 15-30 crashes a day (after thirty I give up) I am running a 2019 MAC and as I stated no issues were faced modelling the complexity of the Corvette. I am seeing complete black screens with no warning or even a bug report. **Exact steps for others to reproduce the error** I will attach as it happens with many different situations dragging vertex sliding vertex, the worst one was crash on the opening of the file I did not even get chance to turn the model in 3D space. [Domestic First Class seat.03.blend](https://archive.blender.org/developer/F8513326/Domestic_First_Class_seat.03.blend)

Chris Chilcott commented

2020-05-05 07:07:04 +02:00

Added subscriber: @cchilcott88

blender-admin commented

2020-05-05 07:07:04 +02:00

#76465 was marked as duplicate of this issue

Ankit Meel commented

2020-05-05 13:40:53 +02:00

Added subscriber: @ankitm

Ankit Meel commented

2020-05-05 13:40:53 +02:00

doesn't crash on*. Can you run

  /Applications/Blender.app/Contents/MacOS/Blender --debug-all >> ~/Downloads/T76435.txt

Change the path as appropriate.

*Operating system: Darwin-18.7.0-x86_64-i386-64bit 64 Bits (10.14.6)
Graphics card: Intel(R) HD Graphics 6000 Intel Inc. 4.1 INTEL-12.10.12

doesn't crash on*. Can you run ``` /Applications/Blender.app/Contents/MacOS/Blender --debug-all >> ~/Downloads/T76435.txt ``` Change the path as appropriate. *Operating system: Darwin-18.7.0-x86_64-i386-64bit 64 Bits (10.14.6) Graphics card: Intel(R) HD Graphics 6000 Intel Inc. 4.1 INTEL-12.10.12

Chris Chilcott commented

2020-05-05 17:02:49 +02:00

Hi there thank you for getting back to me I am new to Blender in general, and I have never played with script of software. how do I open this?

Eitan Traurig commented

2020-05-05 17:04:37 +02:00

Added subscriber: @EitanSomething

Eitan Traurig commented

2020-05-05 17:04:37 +02:00

This comment was removed by @EitanSomething

*This comment was removed by @EitanSomething*

Ankit Meel commented

2020-05-05 17:18:59 +02:00

double click on blender app, click "show package contents", navigate down and find Blender executable. Drag & drop it to terminal, then add a space and type the rest of the command --debug-all >> ~/Downloads/T76435.txt hit enter.
Upload the file.

double click on blender app, click "show package contents", navigate down and find Blender executable. Drag & drop it to terminal, then add a space and type the rest of the command ` --debug-all >> ~/Downloads/T76435.txt` hit enter. Upload the file.

Ankit Meel commented

2020-05-06 14:39:13 +02:00

No you were not given with any fix. I wanted to collect some logs. You must provide some after crash report (which often comes with two options: OK and reopen). So copy that text in a TextEditor file & upload it.
Further I opened this file too moved some vertices, & experienced no crash.
Also, is there a Blender version that has worked so far ?

No you were not given with any fix. I wanted to collect some logs. You must provide some after crash report (which often comes with two options: *OK* and *reopen*). So copy that text in a TextEditor file & upload it. Further I opened this file too moved some vertices, & experienced no crash. Also, is there a Blender version that has worked so far ?

Ankit Meel commented

2020-05-06 14:39:21 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Chris Chilcott commented

2020-05-07 01:12:07 +02:00

I believe the 2.8 and 2.81 are running perfectly no major issues on my PC for example 2.82 onwards I have seen the issue on my MAC. PC is my work computer.

I will log them when I get them I'm not usually getting a crash report so I will monitor it.

I believe the 2.8 and 2.81 are running perfectly no major issues on my PC for example 2.82 onwards I have seen the issue on my MAC. PC is my work computer. I will log them when I get them I'm not usually getting a crash report so I will monitor it.

Chris Chilcott commented

2020-05-07 23:55:51 +02:00

This comment was removed by @cchilcott88

*This comment was removed by @cchilcott88*

Chris Chilcott commented

2020-05-08 03:24:02 +02:00

This comment was removed by @cchilcott88

*This comment was removed by @cchilcott88*

Ankit Meel commented

2020-05-08 07:57:09 +02:00

#76435.txt
T76435_2.txt
Please remove these two comments which I've uploaded as files.

[#76435.txt](https://archive.blender.org/developer/F8520004/T76435.txt) [T76435_2.txt](https://archive.blender.org/developer/F8520006/T76435_2.txt) Please remove these two comments which I've uploaded as files.

Ankit Meel commented

2020-05-15 16:00:45 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Chris Chilcott commented

2020-05-15 19:01:09 +02:00

What info do you need?

Yevgeny Makarov commented

2020-08-26 16:36:40 +02:00

Added subscriber: @jenkm

Yevgeny Makarov commented

2020-08-26 16:36:40 +02:00

complete black screens

crash on the opening of the file

If this is a crash or a black screen when opening a file it is most likely the same as #77900.

> complete black screens > crash on the opening of the file If this is a crash or a black screen when opening a file it is most likely the same as #77900.

Germano Cavalcante commented

2020-08-27 19:00:23 +02:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2020-08-27 19:00:23 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Germano Cavalcante commented

2020-08-27 19:00:23 +02:00

@cchilcott88,can you try the latest daily build to check if the problem has alread been fixed?
https://builder.blender.org/download/

@cchilcott88,can you try the latest daily build to check if the problem has alread been fixed? https://builder.blender.org/download/

Ankit Meel commented

2020-09-08 00:02:27 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Ankit Meel closed this issue

2020-09-08 00:02:27 +02:00

Ankit Meel self-assigned this 2020-09-08 00:02:27 +02:00

Ankit Meel commented

2020-09-08 00:02:27 +02:00

The crash log mentions the following

Thread 36 Crashed:
0 org.blenderfoundation.blender 0x000000010fdbd444 BLI_ghash_lookup + 20
1 org.blenderfoundation.blender 0x0000000109a0f964 BKE_addon_pref_type_find + 36
2 org.blenderfoundation.blender 0x000000010a0b443c Addon_preferences_get + 44
3 org.blenderfoundation.blender 0x0000000109f47079 RNA_property_pointer_get + 169
4 org.blenderfoundation.blender 0x000000010a0d5544 pyrna_prop_to_py + 452
5 org.blenderfoundation.blender 0x000000010e951611 _PyEval_EvalFrameDefault + 20001
6 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237
7 org.blenderfoundation.blender 0x000000010e95680c call_function + 780
8 org.blenderfoundation.blender 0x000000010e953308 _PyEval_EvalFrameDefault + 27416
9 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237
10 org.blenderfoundation.blender 0x000000010e95680c call_function + 780
11 org.blenderfoundation.blender 0x000000010e95324e _PyEval_EvalFrameDefault + 27230
12 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237
13 org.blenderfoundation.blender 0x000000010e95680c call_function + 780
14 org.blenderfoundation.blender 0x000000010e95324e _PyEval_EvalFrameDefault + 27230
15 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237
16 org.blenderfoundation.blender 0x000000010e882533 _PyObject_Call_Prepend + 131
17 org.blenderfoundation.blender 0x000000010e881628 PyObject_Call + 136
18 org.blenderfoundation.blender 0x000000010e9e6637 t_bootstrap + 71
19 org.blenderfoundation.blender 0x000000010e99a459 pythread_wrapper + 25
20 libsystem_pthread.dylib 0x00007fff6e7f0109 _pthread_start + 148
21 libsystem_pthread.dylib 0x00007fff6e7ebb8b thread_start + 15

So running mv "~/Library/Application Support/Blender" "~/Downloads/Blenderbackup" may resolve the issue.
If not, please file a new report.
Closing due to inactivity for over a week.

The crash log mentions the following ```lines=5 Thread 36 Crashed: 0 org.blenderfoundation.blender 0x000000010fdbd444 BLI_ghash_lookup + 20 1 org.blenderfoundation.blender 0x0000000109a0f964 BKE_addon_pref_type_find + 36 2 org.blenderfoundation.blender 0x000000010a0b443c Addon_preferences_get + 44 3 org.blenderfoundation.blender 0x0000000109f47079 RNA_property_pointer_get + 169 4 org.blenderfoundation.blender 0x000000010a0d5544 pyrna_prop_to_py + 452 5 org.blenderfoundation.blender 0x000000010e951611 _PyEval_EvalFrameDefault + 20001 6 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237 7 org.blenderfoundation.blender 0x000000010e95680c call_function + 780 8 org.blenderfoundation.blender 0x000000010e953308 _PyEval_EvalFrameDefault + 27416 9 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237 10 org.blenderfoundation.blender 0x000000010e95680c call_function + 780 11 org.blenderfoundation.blender 0x000000010e95324e _PyEval_EvalFrameDefault + 27230 12 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237 13 org.blenderfoundation.blender 0x000000010e95680c call_function + 780 14 org.blenderfoundation.blender 0x000000010e95324e _PyEval_EvalFrameDefault + 27230 15 org.blenderfoundation.blender 0x000000010e8819ed function_code_fastcall + 237 16 org.blenderfoundation.blender 0x000000010e882533 _PyObject_Call_Prepend + 131 17 org.blenderfoundation.blender 0x000000010e881628 PyObject_Call + 136 18 org.blenderfoundation.blender 0x000000010e9e6637 t_bootstrap + 71 19 org.blenderfoundation.blender 0x000000010e99a459 pythread_wrapper + 25 20 libsystem_pthread.dylib 0x00007fff6e7f0109 _pthread_start + 148 21 libsystem_pthread.dylib 0x00007fff6e7ebb8b thread_start + 15 ``` So running `mv "~/Library/Application Support/Blender" "~/Downloads/Blenderbackup"` *may* resolve the issue. If not, please file a new report. Closing due to inactivity for over a week.

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Total shutdown of my MAC (black screen) #76435