Blender crashed my machine while rendering and corrupted a blender file making it 0 Bytes, and thus unusable. #77589

New Issue

Charbel Nicolas · 2020-06-08T00:36:44+02:00

Charbel Nicolas commented

2020-06-08 00:36:44 +02:00

System Information
Operating system: Arch Linux
Graphics card: GTX 980

Blender Version
Broken: 2.83.0 LTS
Worked: I just know that blender 2.7 series never crashed my machine while rendering and never had I had blender corrupt a file while not being saved?

Short description of error

While doing an F12 render, blender froze the whole OS and made the computer restart by itself. When I got back to the OS, all I had was a 0 byte corrupted blend file unable to be opened by blender.

Exact steps for others to reproduce the error

This is the corrupted file, I hope you can figure out what went wrong.

ene.blend

**System Information** Operating system: Arch Linux Graphics card: GTX 980 **Blender Version** Broken: 2.83.0 LTS Worked: I just know that blender 2.7 series never crashed my machine while rendering and never had I had blender corrupt a file while not being saved? **Short description of error** While doing an F12 render, blender froze the whole OS and made the computer restart by itself. When I got back to the OS, all I had was a 0 byte corrupted blend file unable to be opened by blender. **Exact steps for others to reproduce the error** This is the corrupted file, I hope you can figure out what went wrong. [ene.blend](https://archive.blender.org/developer/F8593368/ene.blend)

Charbel Nicolas commented

2020-06-08 00:36:44 +02:00

Added subscriber: @charbel

dark999 commented

2020-06-08 00:47:36 +02:00

Added subscriber: @dark999

dark999 commented

2020-06-08 00:47:37 +02:00

Can you update your report with .TXT file generated from Help > System Info? are you aware that Blender support only Nvidia propietary drivers on Linux?

Can you update your report with .TXT file generated from `Help > System Info`? are you aware that Blender support only Nvidia propietary drivers on Linux? ![Blender_Requirement_20200504_140050.png](https://archive.blender.org/developer/F8593377/Blender_Requirement_20200504_140050.png)

Charbel Nicolas commented

2020-06-08 01:58:32 +02:00

I have latest NVIDIA proprietary drivers.system-info.txt

I have latest NVIDIA proprietary drivers.[system-info.txt](https://archive.blender.org/developer/F8593450/system-info.txt)

Alaska commented

2020-06-08 06:48:18 +02:00

Added subscriber: @Alaska

Alaska commented

2020-06-08 06:48:18 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Alaska commented

2020-06-08 06:48:18 +02:00

Sadly we're unable to get much out of the attached .blend file at it has no data with in it (0 bytes).

However, the 0 byte issue suggests that you tried to save your .blend file and had to restart your computer part way through the saving process.

Blender automatically has a system in place for situations like these. In the same location as your original scene you should have a file with the extension .blend1. This should be a backup of your .blend file before the save. Rename it to a .blend file extension and try opening it.

While doing an F12 render, blender froze the whole OS and made the computer restart by itself

This suggests a hardware issue like an unstable overclock or memory or power supply or something. You may want to take a look into that. Not sure what advice I can give you in this department.

Sadly we're unable to get much out of the attached .blend file at it has no data with in it (0 bytes). However, the 0 byte issue suggests that you tried to save your .blend file and had to restart your computer part way through the saving process. Blender automatically has a system in place for situations like these. In the same location as your original scene you should have a file with the extension .blend1. This should be a backup of your .blend file before the save. Rename it to a .blend file extension and try opening it. > While doing an F12 render, blender froze the whole OS and made the computer restart by itself This suggests a hardware issue like an unstable overclock or memory or power supply or something. You may want to take a look into that. Not sure what advice I can give you in this department.

Evan Wilson commented

2020-06-08 18:18:02 +02:00

Added subscriber: @EAW

Evan Wilson commented

2020-06-08 18:18:02 +02:00

Looking at the libraries used, I have to ask: Is this your own custom build, or the Arch package one? The Arch package version is a custom build that has been causing issues for users.

I would suggest using the official build from https://www.blender.org/download/

Looking at the libraries used, I have to ask: Is this your own custom build, or the Arch package one? The Arch package version is a custom build that has been causing issues for users. I would suggest using the official build from https://www.blender.org/download/

Charbel Nicolas commented

2020-06-08 19:41:18 +02:00

In #77589#948765, @EAW wrote:
Looking at the libraries used, I have to ask: Is this your own custom build, or the Arch package one? The Arch package version is a custom build that has been causing issues for users.

I would suggest using the official build from https://www.blender.org/download/

Yes, this is the blender package from the Arch Linux repos.

> In #77589#948765, @EAW wrote: > Looking at the libraries used, I have to ask: Is this your own custom build, or the Arch package one? The Arch package version is a custom build that has been causing issues for users. > > I would suggest using the official build from https://www.blender.org/download/ Yes, this is the blender package from the Arch Linux repos.

Charbel Nicolas commented

2020-06-08 22:04:59 +02:00

I downclocked my CPU from 4.6 to 4.4 GHz and it seems to have fixed the problem. You never know when hardware will start failing ;\

Charbel Nicolas commented

2020-06-09 00:31:34 +02:00

Changed status from 'Needs User Info' to: 'Resolved'

Charbel Nicolas closed this issue

2020-06-09 00:31:34 +02:00

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Blender crashed my machine while rendering and corrupted a blender file making it 0 Bytes, and thus unusable. #77589