Blenderkit no longer working. #80181

New Issue

Dean Morrissey · 2020-08-28T11:35:58+02:00

Dean Morrissey commented

2020-08-28 11:35:58 +02:00

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: GeForce GTX 750/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 432.00

Blender Version
Broken: version: 2.83.5, branch: master, commit date: 2020-08-19 06:07, hash: blender/blender@c2b144df39
Worked: (newest version of Blender that worked as expected)

Addon Information
Name: BlenderKit Online Asset Library (1, 0, 30)
Author: Vilem Duha, Petr Dlouhy

Short description of error

The addon is not opening. It was working, but then it stopped and I received an error message.

I have uninstalled 2.38 and installed 2.83.5 but nothing changed.

Exact steps for others to reproduce the error

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: GeForce GTX 750/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 432.00 **Blender Version** Broken: version: 2.83.5, branch: master, commit date: 2020-08-19 06:07, hash: `blender/blender@c2b144df39` Worked: (newest version of Blender that worked as expected) **Addon Information** Name: BlenderKit Online Asset Library (1, 0, 30) Author: Vilem Duha, Petr Dlouhy **Short description of error** The addon is not opening. It was working, but then it stopped and I received an error message. I have uninstalled 2.38 and installed 2.83.5 but nothing changed. ![image.png](https://archive.blender.org/developer/F8816949/image.png) **Exact steps for others to reproduce the error**

Dean Morrissey commented

2020-08-28 11:35:58 +02:00

Added subscriber: @Dean-Morrissey

Jesse commented

2020-09-03 14:28:38 +02:00

Added subscriber: @James42

Jesse commented

2020-09-03 14:34:33 +02:00

Im getting the exact same error and have been unable to work for a week!
Tried every thing I could think of to fix this and I got nothing.

Im getting the exact same error and have been unable to work for a week! Tried every thing I could think of to fix this and I got nothing.

Jesse commented

2020-09-03 15:55:55 +02:00

I have never used this site before I got this error, maybe this isn't the place for comments, i dont know. Did you find any work around for this Dean?

ibrahim yousef commented

2020-09-04 19:06:11 +02:00

Added subscriber: @thun9der

ibrahim yousef commented

2020-09-04 19:06:11 +02:00

its realy annoying i have the same problem

Jesse commented

2020-09-05 23:17:42 +02:00

I sent the devs an email pointing them to this page. They said their gonna start looking into to it ASAP.

Vilem Duha self-assigned this 2020-09-06 11:22:42 +02:00

Vilem Duha commented

2020-09-07 10:06:56 +02:00

I didn't manage to reproduce this error in Blender 2.83.5 even if I tested on Windows (and also Mac) so I want to ask all involved:

does this problem happen to you only in 2.83.5, or also blender 2.90?
Is this limited to Windows 10 only, or anybody else with other operating system experienced this?

From the bug report, it seems that there's a problem with reading the preferences file.
Try to delete file bkit.json in this directory: C:\Users\YOURUSERNAME\AppData\Roaming\Blender Foundation\Blender\2.83\scripts\presets\

Does this help?

I didn't manage to reproduce this error in Blender 2.83.5 even if I tested on Windows (and also Mac) so I want to ask all involved: - does this problem happen to you only in 2.83.5, or also blender 2.90? - Is this limited to Windows 10 only, or anybody else with other operating system experienced this? From the bug report, it seems that there's a problem with reading the preferences file. Try to delete file bkit.json in this directory: C:\Users\YOURUSERNAME\AppData\Roaming\Blender Foundation\Blender\2.83\scripts\presets\ Does this help?

Jesse commented

2020-09-07 11:16:14 +02:00

Worked for me!

Vilem Duha was unassigned by Dean Morrissey

2020-09-07 11:42:54 +02:00

Dean Morrissey commented

2020-09-07 11:42:54 +02:00

Added subscriber: @VilemDuha

Dean Morrissey commented

2020-09-07 11:42:54 +02:00

Sorry, I've been away. The only solution I found was to uninstall Blender and the delete all the files it leaves behind. With a new reinstall of 2.83 all, everything was ok. Since updated to 2.83.5 and now 2.9 and have no problems.

Dean

Sorry, I've been away. The only solution I found was to uninstall Blender and the delete all the files it leaves behind. With a new reinstall of 2.83 all, everything was ok. Since updated to 2.83.5 and now 2.9 and have no problems. Dean

Vilem Duha self-assigned this 2020-09-07 13:47:35 +02:00

Vilem Duha commented

2020-09-07 13:47:35 +02:00

This is still weird and should be investigated if it happens to far too many people.
The prefs file surely didn't change in recent versions of blender, I guess it's the same since 2.8. Please don't remove me as assignee of a task if it's not closed - I am the only dev of the addon. ( I now can't change the assignee status anymore)

This is still weird and should be investigated if it happens to far too many people. The prefs file surely didn't change in recent versions of blender, I guess it's the same since 2.8. Please don't remove me as assignee of a task if it's not closed - I am the only dev of the addon. ( I now can't change the assignee status anymore)

ibrahim yousef commented

2020-09-07 13:56:25 +02:00

In #80181#1010652, @VilemDuha wrote:
I didn't manage to reproduce this error in Blender 2.83.5 even if I tested on Windows (and also Mac) so I want to ask all involved:

does this problem happen to you only in 2.83.5, or also blender 2.90?

Is this limited to Windows 10 only, or anybody else with other operating system experienced this?

From the bug report, it seems that there's a problem with reading the preferences file.
Try to delete file bkit.json in this directory: C:\Users\YOURUSERNAME\AppData\Roaming\Blender Foundation\Blender\2.83\scripts\presets\

Does this help?

ITS NOT WORKING

> In #80181#1010652, @VilemDuha wrote: > I didn't manage to reproduce this error in Blender 2.83.5 even if I tested on Windows (and also Mac) so I want to ask all involved: > - does this problem happen to you only in 2.83.5, or also blender 2.90? > - Is this limited to Windows 10 only, or anybody else with other operating system experienced this? > > From the bug report, it seems that there's a problem with reading the preferences file. > Try to delete file bkit.json in this directory: C:\Users\YOURUSERNAME\AppData\Roaming\Blender Foundation\Blender\2.83\scripts\presets\ > > Does this help? ITS NOT WORKING

Aaron Carlisle commented

2021-12-08 19:39:54 +01:00

Added subscriber: @Blendify