Crash #85162

Closed
opened 2021-01-28 17:34:56 +01:00 by Dave Hudson · 14 comments

System Information
Operating system: Windows 10
Graphics card: AMD Radeon 6570

Blender Version 2.91.2
Broken: (example: 2.80, edbf15d3c0, master, 2018-11-28, as found on the splash screen)
Worked: (newest version of Blender that worked as expected)

Short description of errorWill not load, earlier versions loaded, downloaded newest version won't load, it simple shuts off with no error or any thing else.

Exact steps for others to reproduce the error
Based on the default startup or an attached .blend file (as simple as possible).

**System Information** Operating system: Windows 10 Graphics card: AMD Radeon 6570 **Blender Version** 2.91.2 Broken: (example: 2.80, edbf15d3c044, master, 2018-11-28, as found on the splash screen) Worked: (newest version of Blender that worked as expected) **Short description of error**Will not load, earlier versions loaded, downloaded newest version won't load, it simple shuts off with no error or any thing else. **Exact steps for others to reproduce the error** Based on the default startup or an attached .blend file (as simple as possible).
Author

Added subscriber: @Dave56

Added subscriber: @Dave56
Falk David changed title from Dave H to Crash 2021-01-28 18:39:55 +01:00
Member

Added subscriber: @filedescriptor

Added subscriber: @filedescriptor
Member

Changed status from 'Needs Triage' to: 'Needs User Info'

Changed status from 'Needs Triage' to: 'Needs User Info'
Member

Please open Blender's installation directory and double click on the blender_debug_log.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Please open Blender's installation directory and double click on the `blender_debug_log.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer).
Author

blender.crash.txt hope this helps, I don't really get any thing log showed nothing, found this in %temp%

[blender.crash.txt](https://archive.blender.org/developer/F9603076/blender.crash.txt) hope this helps, I don't really get any thing log showed nothing, found this in %temp%

Added subscriber: @rjg

Added subscriber: @rjg

Changed status from 'Needs User Info' to: 'Archived'

Changed status from 'Needs User Info' to: 'Archived'

The Radeon HD 6570 is from the [AMD Radeon HD 6000 series ]] and has the old TeraScale 2 micro-architecture. The https:*www.blender.org/download/requirements/ for Blender 2.8x and 2.9x state that [ https://en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Features_Overview | GCN first generation or later is required for running Blender.

Supported Graphics Cards

Unfortunately, this means that your GPU is below the minimum requirements and we don't provide support for it. Graphics glitches and even crashes due to unpatched bugs in the graphics driver can occur on unsupported hardware. That being said Blender 2.92.0 includes a workaround for these unsupported GPUs that prevents the crash in blender::gpu::detect_mip_render_workaround as seen in your crash log. In version before 2.92.0 you would have to open the installation directory and double click the blender_debug_gpu_glitchworkaround.cmd. If neither of these approaches allow you to run Blender properly, you will have to use a previous release of Blender with lower requirements.

The Radeon HD 6570 is from the [AMD Radeon HD 6000 series ]] and has the old TeraScale 2 micro-architecture. The [[ https:*www.blender.org/download/requirements/ | minimum requirements ]] for Blender 2.8x and 2.9x state that [[ https://en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Features_Overview | GCN first generation or later ](https:*en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Radeon_HD_6000_series) is required for running Blender. > **Supported Graphics Cards** > - **NVIDIA**: GeForce 400 and newer, Quadro Tesla GPU architecture and newer, including RTX-based cards, with NVIDIA drivers (list of all [GeForce ]] and [[ https:*en.wikipedia.org/wiki/Nvidia_Quadro#Quadro_FX_(with_CUDA_and_OpenCL,_but_no_Vulkan) | Quadro ](https:*en.wikipedia.org/wiki/GeForce#GeForce_400_series_and_500_series) GPUs) > - **AMD**: **GCN 1st gen and newer** ([list of all AMD GPUs ](https://en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units)) > - **Intel**: Haswell and newer ([list of all Intel GPUs ](https://en.wikipedia.org/wiki/List_of_Intel_graphics_processing_units)) > - **macOS**: version 10.13 or newer with supported hardware Unfortunately, this means that your GPU is below the minimum requirements and we don't provide support for it. Graphics glitches and even crashes due to unpatched bugs in the graphics driver can occur on unsupported hardware. That being said Blender 2.92.0 includes a workaround for these unsupported GPUs that prevents the crash in `blender::gpu::detect_mip_render_workaround` as seen in your crash log. In version before 2.92.0 you would have to open the installation directory and double click the `blender_debug_gpu_glitchworkaround.cmd`. If neither of these approaches allow you to run Blender properly, you will have to use a [previous release of Blender ](https://download.blender.org/release/) with lower requirements.
Author

So why is it, that I used 2.8 up to 2.9 just fine, after downloading 2.91 it stopped working.

So why is it, that I used 2.8 up to 2.9 just fine, after downloading 2.91 it stopped working.
Author

Another question, I just went back and installed 2.82 its working.

Another question, I just went back and installed 2.82 its working.

That is because Blender doesn't immediately stop working on older GPUs once they are considered unsupported. It may work completely fine for multiple versions. However, new features or changes won't be tested on the unsupported hardware. At some point new code will be introduced that doesn't work well on the unsupported hardware. Additionally, the GPUs that are considered unsupported are usually quite old and don't receive driver updates from the manufacturer anymore, which means that bugs in the graphics driver don't get fixed. If a bug in the graphics driver makes particular features unusable but Blender needs them to function properly, you won't be able to run it on the old hardware.

That is because Blender doesn't immediately stop working on older GPUs once they are considered unsupported. It may work completely fine for multiple versions. However, new features or changes won't be tested on the unsupported hardware. At some point new code will be introduced that doesn't work well on the unsupported hardware. Additionally, the GPUs that are considered unsupported are usually quite old and don't receive driver updates from the manufacturer anymore, which means that bugs in the graphics driver don't get fixed. If a bug in the graphics driver makes particular features unusable but Blender needs them to function properly, you won't be able to run it on the old hardware.
Author

Changed status from 'Archived' to: 'Resolved'

Changed status from 'Archived' to: 'Resolved'
Author

Thank you so much with all the info guess I just stuck with 2.9 for now can't afford to up grade at this time.

Thank you so much with all the info guess I just stuck with 2.9 for now can't afford to up grade at this time.
Member

Changed status from 'Resolved' to: 'Archived'

Changed status from 'Resolved' to: 'Archived'
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Reference: blender/blender#85162
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