Windows 10 Crash on startup (Fresh install never before used) #87089

New Issue

Kyle Halek · 2021-03-31T16:33:58+02:00

Kyle Halek commented

2021-03-31 16:33:58 +02:00

System Information
Operating system: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Graphics card: NVIDIA GeForce GTX 1060

Blender Version
Broken: 2.92
Worked: Never installed before. New user

Short description of error
Blender will run a CMD prompt briefly open then crash

Exact steps for others to reproduce the error
Just launch the application after installing stable link from main website.

Other notes :

I have updated my graphics drivers and restarted. And ensured the program has admin privileges.

blender_debug_gpu.cmd output

Error   : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FF6B32BD479
Module  : blender.exe
Thread  : 00000588
Switching to fully guarded memory allocator.
Blender 2.92.0
Build: 2021-02-25 09:31:14 Windows Release
argv[0] = C:\Program Files\Blender Foundation\Blender 2.92\\blender
argv[1] = --debug
argv[2] = --debug-gpu
argv[3] = --python-expr
argv[4] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\REDACTED\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
read file 
  Version 280 sub 39 date unknown hash unknown
Writing: C:\Users\REDACTED\AppData\Local\Temp\blender.crash.txt

**System Information** Operating system: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406) Graphics card: NVIDIA GeForce GTX 1060 **Blender Version** Broken: 2.92 Worked: Never installed before. New user **Short description of error** Blender will run a CMD prompt briefly open then crash **Exact steps for others to reproduce the error** Just launch the application after installing stable link from main website. Other notes : * I have updated my graphics drivers and restarted. And ensured the program has admin privileges. blender_debug_gpu.cmd output ``` Error : EXCEPTION_ACCESS_VIOLATION Address : 0x00007FF6B32BD479 Module : blender.exe Thread : 00000588 Switching to fully guarded memory allocator. Blender 2.92.0 Build: 2021-02-25 09:31:14 Windows Release argv[0] = C:\Program Files\Blender Foundation\Blender 2.92\\blender argv[1] = --debug argv[2] = --debug-gpu argv[3] = --python-expr argv[4] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\REDACTED\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt') read file Version 280 sub 39 date unknown hash unknown Writing: C:\Users\REDACTED\AppData\Local\Temp\blender.crash.txt ```

Kyle Halek commented

2021-03-31 16:33:58 +02:00

Added subscriber: @LahkLeKey

Robert Guetzkow commented

2021-03-31 16:38:39 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-03-31 16:38:39 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Robert Guetzkow commented

2021-03-31 16:38:39 +02:00

Please upload the C:\Users\[username]\AppData\Local\Temp\blender.crash.txt. Add it to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop.

Please upload the `C:\Users\[username]\AppData\Local\Temp\blender.crash.txt`. Add it to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Kyle Halek commented

2021-03-31 16:49:37 +02:00

This comment was removed by @LahkLeKey

*This comment was removed by @LahkLeKey*

Kyle Halek commented

2021-03-31 16:52:17 +02:00

ah nevermind sorry about that{F9915939}

ah nevermind sorry about that{[F9915939](https://archive.blender.org/developer/F9915939/blender.crash.txt)}

Evan Wilson commented

2021-03-31 18:19:49 +02:00

Added subscriber: @EAW

Evan Wilson commented

2021-03-31 18:19:49 +02:00

In #87089#1139202, @LahkLeKey wrote:
ah nevermind sorry about that blender.crash.txt

Phabricator's Markdown syntax strikes again!!!

I added the space required between the last letter and the { for you. 😊

> In #87089#1139202, @LahkLeKey wrote: > ah nevermind sorry about that [blender.crash.txt](https://archive.blender.org/developer/F9915939/blender.crash.txt) Phabricator's Markdown syntax strikes again!!! I added the space required between the last letter and the `{` for you. 😊

Evan Wilson commented

2021-03-31 18:26:52 +02:00

blender.exe         :0x00007FF71309D440  GPU_texture_update_mipmap
blender.exe         :0x00007FF70FC5AF90  UI_icons_reload_internal_textures
blender.exe         :0x00007FF70FC5AE70  UI_icons_init
blender.exe         :0x00007FF70F4B9340  WM_init
blender.exe         :0x00007FF70F1A9C70  main
blender.exe         :0x00007FF7136B3468  __scrt_common_main_seh
KERNEL32.DLL        :0x00007FFD9EFB7020  BaseThreadInitThunk
ntdll.dll           :0x00007FFDA0662630  RtlUserThreadStart```

@LahkLeKey could you please also upload the `system-finfo.txt` that is produced when running `blender_debug_gpu.cmd`

Also please try using the latest daily build.
https://builder.blender.org/download/

```Stack trace: blender.exe :0x00007FF71309D440 GPU_texture_update_mipmap blender.exe :0x00007FF70FC5AF90 UI_icons_reload_internal_textures blender.exe :0x00007FF70FC5AE70 UI_icons_init blender.exe :0x00007FF70F4B9340 WM_init blender.exe :0x00007FF70F1A9C70 main blender.exe :0x00007FF7136B3468 __scrt_common_main_seh KERNEL32.DLL :0x00007FFD9EFB7020 BaseThreadInitThunk ntdll.dll :0x00007FFDA0662630 RtlUserThreadStart``` @LahkLeKey could you please also upload the `system-finfo.txt` that is produced when running `blender_debug_gpu.cmd` Also please try using the latest daily build. https://builder.blender.org/download/

Andreas Lindhé commented

2021-03-31 19:57:48 +02:00

Added subscriber: @lindhe

Andreas Lindhé commented

2021-03-31 19:57:48 +02:00

I've got more or less the exact same crash which is interesting, because I run a completely different setup. I install the latest build via snap on Linux (Ubuntu 20.04.2)

Command

$ blender --debug
Switching to fully guarded memory allocator.
Blender 2.92.0
Build: 2021-02-25 09:31:37 Linux Release
argv[0] = /snap/blender/111/blender
argv[1] = --debug
read file 
  Version 280 sub 39 date unknown hash unknown
Writing: /tmp/blender.crash.txt
Segmentation fault (core dumped)

/tmp/blender.crash.txt

# Blender 2.92.0, Commit date: 2021-02-24 16:25, Hash 02948a2cab44

# backtrace
/snap/blender/111/blender(BLI_system_backtrace+0x20) [0x865aed0]
/snap/blender/111/blender() [0xeb124a]
/lib/x86_64-linux-gnu/libc.so.6(+0x46210) [0x7fed9b660210]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4429d) [0x7fed79ae629d]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4534f) [0x7fed79ae734f]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xe0c38e) [0x7fed79cae38e]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc1f789) [0x7fed79ac1789]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc20363) [0x7fed79ac2363]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0x15bc79) [0x7fed78ffdc79]
/snap/blender/111/blender(_ZN13GHOST_Context11initClearGLEv+0x25) [0x1d445b5]
/snap/blender/111/blender(_ZN16GHOST_ContextGLX24initializeDrawingContextEv+0x455) [0x1d3efe5]
/snap/blender/111/blender(_ZN15GHOST_WindowX1117newDrawingContextE25GHOST_TDrawingContextType+0x94) [0x1d3e294]
/snap/blender/111/blender(_ZN12GHOST_Window21setDrawingContextTypeE25GHOST_TDrawingContextType+0x42) [0x1d45692]
/snap/blender/111/blender(_ZN15GHOST_WindowX11C1EP15GHOST_SystemX11P9_XDisplayPKciijj18GHOST_TWindowStatePS_25GHOST_TDrawingContextTypebbbbb+0x62e) [0x1d3d9be]
/snap/blender/111/blender(_ZN15GHOST_SystemX1112createWindowEPKciijj18GHOST_TWindowState25GHOST_TDrawingContextType16GHOST_GLSettingsbbPK13GHOST_IWindow+0xaa) [0x1d3ae4a]
/snap/blender/111/blender(GHOST_CreateWindow+0x25) [0x1d357a5]
/snap/blender/111/blender() [0x126423d]
/snap/blender/111/blender(wm_window_ghostwindows_ensure+0x2d) [0x12642bd]
/snap/blender/111/blender(WM_check+0x5e) [0x123890e]
/snap/blender/111/blender(wm_homefile_read+0x2f9) [0x1247b29]
/snap/blender/111/blender(WM_init+0x127) [0x124d777]
/snap/blender/111/blender(main+0x2a8) [0xde8ab8]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf3) [0x7fed9b6410b3]
/snap/blender/111/blender() [0xeadbe3]

# Python backtrace

I've tried several different versions now, and all seem to exhibit similar behavior.

2.92/stable
2.90/stable
2.83lts/stable
2.81/stable
2.80/stable

And I'm almost positive that I've used 2.80 just after its launch and that worked...

More debug:

$ blender --debug-gpu
Writing: /tmp/blender.crash.txt
Segmentation fault (core dumped)

/tmp/blender.crash.txt

# Blender 2.92.0, Commit date: 2021-02-24 16:25, Hash 02948a2cab44

# backtrace
/snap/blender/111/blender(BLI_system_backtrace+0x20) [0x865aed0]
/snap/blender/111/blender() [0xeb124a]
/lib/x86_64-linux-gnu/libc.so.6(+0x46210) [0x7efe35f8d210]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4429d) [0x7efe14ae629d]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4534f) [0x7efe14ae734f]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xe0c38e) [0x7efe14cae38e]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc1f789) [0x7efe14ac1789]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc20363) [0x7efe14ac2363]
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0x15bc79) [0x7efe13ffdc79]
/snap/blender/111/blender(_ZN13GHOST_Context11initClearGLEv+0x25) [0x1d445b5]
/snap/blender/111/blender(_ZN16GHOST_ContextGLX24initializeDrawingContextEv+0x455) [0x1d3efe5]
/snap/blender/111/blender(_ZN15GHOST_WindowX1117newDrawingContextE25GHOST_TDrawingContextType+0x94) [0x1d3e294]
/snap/blender/111/blender(_ZN12GHOST_Window21setDrawingContextTypeE25GHOST_TDrawingContextType+0x42) [0x1d45692]
/snap/blender/111/blender(_ZN15GHOST_WindowX11C1EP15GHOST_SystemX11P9_XDisplayPKciijj18GHOST_TWindowStatePS_25GHOST_TDrawingContextTypebbbbb+0x62e) [0x1d3d9be]
/snap/blender/111/blender(_ZN15GHOST_SystemX1112createWindowEPKciijj18GHOST_TWindowState25GHOST_TDrawingContextType16GHOST_GLSettingsbbPK13GHOST_IWindow+0xaa) [0x1d3ae4a]
/snap/blender/111/blender(GHOST_CreateWindow+0x25) [0x1d357a5]
/snap/blender/111/blender() [0x126423d]
/snap/blender/111/blender(wm_window_ghostwindows_ensure+0x2d) [0x12642bd]
/snap/blender/111/blender(WM_check+0x5e) [0x123890e]
/snap/blender/111/blender(wm_homefile_read+0x2f9) [0x1247b29]
/snap/blender/111/blender(WM_init+0x127) [0x124d777]
/snap/blender/111/blender(main+0x2a8) [0xde8ab8]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf3) [0x7efe35f6e0b3]
/snap/blender/111/blender() [0xeadbe3]

# Python backtrace

And seems I also get the same issue when installing via APT.

EDIT: It seems I get this only when I'm running in X, not using Wayland.

I've got more or less the exact same crash which is interesting, because I run a completely different setup. I install the latest build via snap on Linux (Ubuntu 20.04.2) **Command** ``` $ blender --debug Switching to fully guarded memory allocator. Blender 2.92.0 Build: 2021-02-25 09:31:37 Linux Release argv[0] = /snap/blender/111/blender argv[1] = --debug read file Version 280 sub 39 date unknown hash unknown Writing: /tmp/blender.crash.txt Segmentation fault (core dumped) ``` **/tmp/blender.crash.txt** ``` # Blender 2.92.0, Commit date: 2021-02-24 16:25, Hash 02948a2cab44 # backtrace /snap/blender/111/blender(BLI_system_backtrace+0x20) [0x865aed0] /snap/blender/111/blender() [0xeb124a] /lib/x86_64-linux-gnu/libc.so.6(+0x46210) [0x7fed9b660210] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4429d) [0x7fed79ae629d] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4534f) [0x7fed79ae734f] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xe0c38e) [0x7fed79cae38e] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc1f789) [0x7fed79ac1789] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc20363) [0x7fed79ac2363] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0x15bc79) [0x7fed78ffdc79] /snap/blender/111/blender(_ZN13GHOST_Context11initClearGLEv+0x25) [0x1d445b5] /snap/blender/111/blender(_ZN16GHOST_ContextGLX24initializeDrawingContextEv+0x455) [0x1d3efe5] /snap/blender/111/blender(_ZN15GHOST_WindowX1117newDrawingContextE25GHOST_TDrawingContextType+0x94) [0x1d3e294] /snap/blender/111/blender(_ZN12GHOST_Window21setDrawingContextTypeE25GHOST_TDrawingContextType+0x42) [0x1d45692] /snap/blender/111/blender(_ZN15GHOST_WindowX11C1EP15GHOST_SystemX11P9_XDisplayPKciijj18GHOST_TWindowStatePS_25GHOST_TDrawingContextTypebbbbb+0x62e) [0x1d3d9be] /snap/blender/111/blender(_ZN15GHOST_SystemX1112createWindowEPKciijj18GHOST_TWindowState25GHOST_TDrawingContextType16GHOST_GLSettingsbbPK13GHOST_IWindow+0xaa) [0x1d3ae4a] /snap/blender/111/blender(GHOST_CreateWindow+0x25) [0x1d357a5] /snap/blender/111/blender() [0x126423d] /snap/blender/111/blender(wm_window_ghostwindows_ensure+0x2d) [0x12642bd] /snap/blender/111/blender(WM_check+0x5e) [0x123890e] /snap/blender/111/blender(wm_homefile_read+0x2f9) [0x1247b29] /snap/blender/111/blender(WM_init+0x127) [0x124d777] /snap/blender/111/blender(main+0x2a8) [0xde8ab8] /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf3) [0x7fed9b6410b3] /snap/blender/111/blender() [0xeadbe3] # Python backtrace ``` I've tried several different versions now, and all seem to exhibit similar behavior. * 2.92/stable * 2.90/stable * 2.83lts/stable * 2.81/stable * 2.80/stable And I'm almost positive that I've used 2.80 just after its launch and that worked... **More debug:** ``` $ blender --debug-gpu Writing: /tmp/blender.crash.txt Segmentation fault (core dumped) ``` */tmp/blender.crash.txt* ``` # Blender 2.92.0, Commit date: 2021-02-24 16:25, Hash 02948a2cab44 # backtrace /snap/blender/111/blender(BLI_system_backtrace+0x20) [0x865aed0] /snap/blender/111/blender() [0xeb124a] /lib/x86_64-linux-gnu/libc.so.6(+0x46210) [0x7efe35f8d210] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4429d) [0x7efe14ae629d] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc4534f) [0x7efe14ae734f] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xe0c38e) [0x7efe14cae38e] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc1f789) [0x7efe14ac1789] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0xc20363) [0x7efe14ac2363] /usr/lib/x86_64-linux-gnu/dri/iris_dri.so(+0x15bc79) [0x7efe13ffdc79] /snap/blender/111/blender(_ZN13GHOST_Context11initClearGLEv+0x25) [0x1d445b5] /snap/blender/111/blender(_ZN16GHOST_ContextGLX24initializeDrawingContextEv+0x455) [0x1d3efe5] /snap/blender/111/blender(_ZN15GHOST_WindowX1117newDrawingContextE25GHOST_TDrawingContextType+0x94) [0x1d3e294] /snap/blender/111/blender(_ZN12GHOST_Window21setDrawingContextTypeE25GHOST_TDrawingContextType+0x42) [0x1d45692] /snap/blender/111/blender(_ZN15GHOST_WindowX11C1EP15GHOST_SystemX11P9_XDisplayPKciijj18GHOST_TWindowStatePS_25GHOST_TDrawingContextTypebbbbb+0x62e) [0x1d3d9be] /snap/blender/111/blender(_ZN15GHOST_SystemX1112createWindowEPKciijj18GHOST_TWindowState25GHOST_TDrawingContextType16GHOST_GLSettingsbbPK13GHOST_IWindow+0xaa) [0x1d3ae4a] /snap/blender/111/blender(GHOST_CreateWindow+0x25) [0x1d357a5] /snap/blender/111/blender() [0x126423d] /snap/blender/111/blender(wm_window_ghostwindows_ensure+0x2d) [0x12642bd] /snap/blender/111/blender(WM_check+0x5e) [0x123890e] /snap/blender/111/blender(wm_homefile_read+0x2f9) [0x1247b29] /snap/blender/111/blender(WM_init+0x127) [0x124d777] /snap/blender/111/blender(main+0x2a8) [0xde8ab8] /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf3) [0x7efe35f6e0b3] /snap/blender/111/blender() [0xeadbe3] # Python backtrace ``` And seems I also get the same issue when installing via APT. **EDIT:** It seems I get this only when I'm running in X, not using Wayland.

Robert Guetzkow commented

2021-03-31 21:25:59 +02:00

@lindhe Please create a separate bug report. Based on the stack trace it doesn't seem to be the same issue. Yours appears to be an issue with the integrated graphics driver.

Robert Guetzkow commented

2021-03-31 21:26:48 +02:00

@EAW @LahkLeKey This looks like #72098

Andreas Lindhé commented

2021-04-02 15:14:40 +02:00

Removed subscriber: @lindhe

Germano Cavalcante commented

2021-05-06 14:41:23 +02:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2021-05-06 14:41:23 +02:00

In #87089#1139385, @rjg wrote:
@EAW @LahkLeKey This looks like #72098

In fact, although the report indicates that the GPU used is NVIDIA GeForce GTX 1060, the blender.crash.txt shows a driver used by Intel graphics - ig9icd64.dll.
So I will close this report as a duplicate.

> In #87089#1139385, @rjg wrote: > @EAW @LahkLeKey This looks like #72098 In fact, although the report indicates that the GPU used is `NVIDIA GeForce GTX 1060`, the `blender.crash.txt` shows a driver used by Intel graphics - `ig9icd64.dll`. So I will close this report as a duplicate.

Germano Cavalcante commented

2021-05-06 14:41:39 +02:00

Closed as duplicate of #72098

Germano Cavalcante closed this issue

2021-05-06 14:41:39 +02:00

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Windows 10 Crash on startup (Fresh install never before used) #87089