Subscription inconsistently displaying between Active and Inactive #87198

New Issue

JD White · 2021-04-04T20:36:15+02:00

JD White commented

2021-04-04 20:36:15 +02:00

I recently purchased a subscription to Blender Cloud, and when I am logged in, I can access the Libraries of Characters and other assets, and my profile icon will display that my subscription is Active, as it should. However, I am NOT able to access anything in the Training services. Furthermore: When I am on the Training section of the website, my profile icon will suddenly be Red, and display that my subscription is INACTIVE.

This is very confusing. I would understand if my subscription simply did not allow access to the Training services specifically, but it still seems very strange that my entire account status suddenly becomes "INACTIVE" when I am on that page. As a consequence, I also cannot view any information detailing my subscription. When I click on "Subscription" for my profile, it simply displays that I do not have a subscription active at all, which is incorrect.

I recently purchased a subscription to Blender Cloud, and when I am logged in, I can access the Libraries of Characters and other assets, and my profile icon will display that my subscription is Active, as it should. However, I am NOT able to access anything in the Training services. Furthermore: When I am on the Training section of the website, my profile icon will suddenly be Red, and display that my subscription is INACTIVE. This is very confusing. I would understand if my subscription simply did not allow access to the Training services specifically, but it still seems very strange that my entire account status suddenly becomes "INACTIVE" when I am on that page. As a consequence, I also cannot view any information detailing my subscription. When I click on "Subscription" for my profile, it simply displays that I do not have a subscription active at all, which is incorrect.

JD White commented

2021-04-04 20:36:15 +02:00

Added subscriber: @Byakkojin

Anna Sirota commented

2021-04-05 10:03:55 +02:00

Added subscriber: @railla

Anna Sirota commented

2021-04-05 10:03:55 +02:00

Changed status from 'Needs Triage' to: 'Resolved'

Anna Sirota closed this issue

2021-04-05 10:03:55 +02:00

Anna Sirota self-assigned this 2021-04-05 10:03:55 +02:00

Anna Sirota commented

2021-04-05 10:03:55 +02:00

@Byakkojin There was a problem with the trainings section of the Cloud: new subscription statuses failed to propagate correctly which is why your account was displayed as inactive.
This problem has been fixed and you should be able to see all of the Cloud's content now.

Thank you for reporting this issue and apologies for the confusion!

@Byakkojin There was a problem with the trainings section of the Cloud: new subscription statuses failed to propagate correctly which is why your account was displayed as inactive. This problem has been fixed and you should be able to see all of the Cloud's content now. Thank you for reporting this issue and apologies for the confusion!

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