Eevee issue with viewport shading and rendering #89934

New Issue

Aniket Thomas · 2021-07-18T09:08:23+02:00

Aniket Thomas commented

2021-07-18 09:08:23 +02:00

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: Intel(R) UHD Graphics 630 Intel 4.5.0 - Build 23.20.16.5037

Blender Version
Broken: version: 2.93.1, branch: master, commit date: 2021-06-22 05:57, hash: 1b8d33b18c
Worked: (newest version of Blender that worked as expected)

Short description of error
While using eevee engine, in viewport shading there's a lot of white pixelated noise (even if sampling is set to 500) and while rendering the background is visible through the mesh. For cycles the viewport shading is fine but while rendering it is rendering over the previous render. Please see the uploaded screenshot for more detail.

Exact steps for others to reproduce the error
Use viewport shading and render in the following attached blend file.

1.blend
system-info.txt

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: Intel(R) UHD Graphics 630 Intel 4.5.0 - Build 23.20.16.5037 **Blender Version** Broken: version: 2.93.1, branch: master, commit date: 2021-06-22 05:57, hash: `1b8d33b18c` Worked: (newest version of Blender that worked as expected) **Short description of error** While using eevee engine, in viewport shading there's a lot of white pixelated noise (even if sampling is set to 500) and while rendering the background is visible through the mesh. For cycles the viewport shading is fine but while rendering it is rendering over the previous render. Please see the uploaded screenshot for more detail. **Exact steps for others to reproduce the error** Use viewport shading and render in the following attached blend file. ![image.png](https://archive.blender.org/developer/F10227046/image.png) ![image.png](https://archive.blender.org/developer/F10227048/image.png) ![image.png](https://archive.blender.org/developer/F10227053/image.png) [1.blend](https://archive.blender.org/developer/F10227050/1.blend) [system-info.txt](https://archive.blender.org/developer/F10227777/system-info.txt)

Aniket Thomas commented

2021-07-18 09:08:23 +02:00

Added subscriber: @AniketThomas

Pratik Borhade commented

2021-07-18 13:19:26 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2021-07-18 13:19:26 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2021-07-18 13:19:26 +02:00

Can not reproduce on windows. (blender version: 3.0.0, 118803893e)

Upgrading the driver will possibly fix the issue. Current version is little old so upgrading might help. can you please check that?

(refer: https://docs.blender.org/manual/en/latest/troubleshooting/gpu/windows/intel.html)

Can not reproduce on windows. (blender version: 3.0.0, `118803893e`) Upgrading the driver will possibly fix the issue. Current version is little old so upgrading might help. can you please check that? (refer: https://docs.blender.org/manual/en/latest/troubleshooting/gpu/windows/intel.html)

Aniket Thomas commented

2021-07-18 15:02:11 +02:00

I think it was issue of graphic card, somehow setting was changed and it was changed from nvidia to intel and that was what logged in bug as well. Changing the graphic card solved the problem but the issue of rendering over previous render has not changed and I still encounter that issue

Pratik Borhade commented

2021-07-19 06:39:47 +02:00

I think it was issue of graphic card,

Reason I asked to upgrade the driver because your version is presently old.

And issue like this generally happens due to old drivers. Can you please try upgrading that?

Also please provide system information generated from the help menu: Help -> Save system info

>I think it was issue of graphic card, Reason I asked to upgrade the driver because your version is presently old. And issue like this generally happens due to old drivers. Can you please try upgrading that? Also please provide system information generated from the help menu: `Help -> Save system info`

Aniket Thomas commented

2021-07-19 08:19:18 +02:00

Drivers are fully updated and I have attached my system info
system-info.txt

Drivers are fully updated and I have attached my system info [system-info.txt](https://archive.blender.org/developer/F10227777/system-info.txt)

Pratik Borhade commented

2021-07-19 08:26:43 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Pratik Borhade commented

2021-07-19 08:38:50 +02:00

This comment was removed by @PratikPB2123

*This comment was removed by @PratikPB2123*

Pratik Borhade commented

2021-07-19 08:39:26 +02:00

Thanks for the file. Version of your present driver is 23.20.16.5037 where the recent version is 30.0.100.9684

I think you tried to update driver from device manager: (Device manager -> Display Adapters -> Intel(R) UHD Graphics 630 ).

This will always show that your driver is up to date even if it's not.

To download the upgraded version, please refer: check: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-630

Thanks for the file. Version of your present driver is `23.20.16.5037` where the recent version is `30.0.100.9684` I think you tried to update driver from device manager: (`Device manager -> Display Adapters -> Intel(R) UHD Graphics 630 `). This will always show that your driver is up to date even if it's not. To download the upgraded version, please refer: check: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-630

Pratik Borhade commented

2021-08-03 12:08:48 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2021-08-11 06:52:09 +02:00

To download the upgraded version, please refer: check: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-630
Thanks for the file. Version of your present driver is 23.20.16.5037 where the recent version is 30.0.100.9684

Can you please try this?

>To download the upgraded version, please refer: check: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-630 >Thanks for the file. Version of your present driver is 23.20.16.5037 where the recent version is 30.0.100.9684 Can you please try this?

Aniket Thomas commented

2021-08-11 09:03:47 +02:00

While updating ran into the issue that "Your system has a driver that is locked to manufacturer specification" so can't update the drivers for intel

Pratik Borhade commented

2021-08-13 12:51:52 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Pratik Borhade commented

2021-08-13 12:51:52 +02:00

While updating ran into the issue that "Your system has a driver that is locked to manufacturer specification" so can't update the drivers for intel

Not sure if I can help you in this case. May be other triagers, developers will help you (resetting the status)

>While updating ran into the issue that "Your system has a driver that is locked to manufacturer specification" so can't update the drivers for intel Not sure if I can help you in this case. May be other triagers, developers will help you (resetting the status)

Germano Cavalcante commented

2021-08-16 20:26:19 +02:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2021-08-16 20:26:19 +02:00

Changed status from 'Needs Triage' to: 'Archived'

Germano Cavalcante closed this issue

2021-08-16 20:26:19 +02:00

Germano Cavalcante commented

2021-08-16 20:26:19 +02:00

I can't reproduce the problem either. Which corroborates the suspicion that it's a graphics driver issue and not how the OpenGL API is used in Blender.

Realistically, not much we can do here apart from suggesting checking on a newer drivers on the vendor website (and never rely on windows update to take care of drivers).

While this is a real issue, it is only happening to a few people so far. And to troubleshoot it developers needs to have direct access to hardware. And even then it is not clear whether it's a solvable problem from our side...

So thanks for the report, but doesn't currently looking like we can solve this driver issue :(

I can't reproduce the problem either. Which corroborates the suspicion that it's a graphics driver issue and not how the OpenGL API is used in Blender. Realistically, not much we can do here apart from suggesting checking on a newer drivers on the vendor website (and never rely on windows update to take care of drivers). While this is a real issue, it is only happening to a few people so far. And to troubleshoot it developers needs to have direct access to hardware. And even then it is not clear whether it's a solvable problem from our side... So thanks for the report, but doesn't currently looking like we can solve this driver issue :(

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Eevee issue with viewport shading and rendering #89934