Blender Closes When Saving, Opening or Closing windows or Opening files (i.e a JPEG for a Image Texture) #90352

New Issue

Tom · 2021-08-01T13:04:55+02:00

Tom commented

2021-08-01 13:04:55 +02:00

System Information
Operating system: Microsoft Windows 10 Home - 10.0.19043 Build 19043
Graphics card: Nvidia GeForce GTX 1050TI (Strix Oc)
Processor: AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date: American Megatrends Inc. 1.30, 06/11/2018
Installed Physical Memory (RAM): 16.0 GB

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 445.98 GB (478,867,689,472 bytes)
Free Space 58.40 GB (62,711,627,776 bytes)
Volume Name
Volume Serial Number 1EDEC602

Drive D:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 931.50 GB (1,000,186,310,656 bytes)
Free Space 40.34 GB (43,315,417,088 bytes)
Volume Name Data
Volume Serial Number 94E53EC5

Drive E:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 447.13 GB (480,099,954,688 bytes)
Free Space 213.04 GB (228,749,201,408 bytes)
Volume Name Data
Volume Serial Number CA94D8FA

Blender Version
Broken: 2.92 - 2.93.1 - 3.00 Alpha

Short description of error
When saving files in blender either through the File -> Save As or Ctrl + S, Blender has a high chance of closing however it isn't reproducible 100% of the time. This can also happen when opening saved blender files. However, Blender Autosaves is fine, and I can drag the autosave to my desktop and open it from there. This also may happen when closing windows inside the blender, when importing reference images, or opening Image Textures in an Image texture node.

I have tried the multiple versions listed above, as well as Steam. Uninstalling them, and using the "Repair" option in the setup.exe. I have run the program as an administrator.
Clicking on options as well as using arrow keys and enter to confirm options.

Exact steps for others to reproduce the error
Launch Blender, Save a file
Launch Blender, Open a saved file
Launch Blender, Open preferences -> Addons, Then close the window
Launch Blender, Create an image texture node, Open an image

I hope this is enough information but I'm happy to gather more, Any help would be much appreciated!

Kind Regards Tom :))

**System Information** Operating system: Microsoft Windows 10 Home - 10.0.19043 Build 19043 Graphics card: Nvidia GeForce GTX 1050TI (Strix Oc) Processor: AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s) BIOS Version/Date: American Megatrends Inc. 1.30, 06/11/2018 Installed Physical Memory (RAM): 16.0 GB Drive C: Description Local Fixed Disk Compressed No File System NTFS Size 445.98 GB (478,867,689,472 bytes) Free Space 58.40 GB (62,711,627,776 bytes) Volume Name Volume Serial Number 1EDEC602 Drive D: Description Local Fixed Disk Compressed No File System NTFS Size 931.50 GB (1,000,186,310,656 bytes) Free Space 40.34 GB (43,315,417,088 bytes) Volume Name Data Volume Serial Number 94E53EC5 Drive E: Description Local Fixed Disk Compressed No File System NTFS Size 447.13 GB (480,099,954,688 bytes) Free Space 213.04 GB (228,749,201,408 bytes) Volume Name Data Volume Serial Number CA94D8FA **Blender Version** Broken: 2.92 - 2.93.1 - 3.00 Alpha **Short description of error** When saving files in blender either through the File -> Save As or Ctrl + S, Blender has a high chance of closing however it isn't reproducible 100% of the time. This can also happen when opening saved blender files. However, Blender Autosaves is fine, and I can drag the autosave to my desktop and open it from there. This also may happen when closing windows inside the blender, when importing reference images, or opening Image Textures in an Image texture node. I have tried the multiple versions listed above, as well as Steam. Uninstalling them, and using the "Repair" option in the setup.exe. I have run the program as an administrator. Clicking on options as well as using arrow keys and enter to confirm options. **Exact steps for others to reproduce the error** Launch Blender, Save a file Launch Blender, Open a saved file Launch Blender, Open preferences -> Addons, Then close the window Launch Blender, Create an image texture node, Open an image I hope this is enough information but I'm happy to gather more, Any help would be much appreciated! Kind Regards Tom :))

Tom commented

2021-08-01 13:04:55 +02:00

Added subscriber: @tomthoron

Pratik Borhade commented

2021-08-02 13:33:35 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2021-08-02 13:33:35 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2021-08-02 13:33:35 +02:00

@tomthoron ,thanks for the report. Can you please add the log files?: https://docs.blender.org/manual/en/latest/troubleshooting/crash.html#windows

From provided information, guess the crash happens randomly.

Similar issue was reported recently: #90315

@tomthoron ,thanks for the report. Can you please add the log files?: https://docs.blender.org/manual/en/latest/troubleshooting/crash.html#windows From provided information, guess the crash happens randomly. Similar issue was reported recently: #90315

Tom commented

2021-08-02 15:31:54 +02:00

Hello Pratik!

I'm not completely sure what you'd like sorry if I'm being silly:

blender_system_info.txt

blender_debug_output.txt

Hello Pratik! I'm not completely sure what you'd like sorry if I'm being silly: [blender_system_info.txt](https://archive.blender.org/developer/F10259928/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F10259929/blender_debug_output.txt)

Pratik Borhade commented

2021-08-03 05:07:39 +02:00

I have tried the multiple versions listed above

Possibly an issue with the driver or OS if the crash happens on multiple versions.

Maybe reinstalling the graphics driver or OS will bring back everything to normal (not sure though)

>I have tried the multiple versions listed above Possibly an issue with the driver or OS if the crash happens on multiple versions. Maybe reinstalling the graphics driver or OS will bring back everything to normal (not sure though)

Tom commented

2021-08-05 14:30:43 +02:00

I've reinstalled my Graphics Driver however there's been no change and I'm not prepared to reformat my windows, Is there anything else we can do?

Pratik Borhade commented

2021-08-05 14:48:20 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Pratik Borhade commented

2021-08-05 14:48:20 +02:00

May be other developers, triagers will help you to fix the issue :)

Tom commented

2021-08-05 17:42:08 +02:00

Okay! hopefully some other people will see my request, thank you for your help though :))

Germano Cavalcante commented

2022-02-03 15:29:12 +01:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2022-02-03 15:29:12 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Germano Cavalcante commented

2022-02-03 15:29:12 +01:00

Does this issue still happen?
The log files didn't show much relevant information :
Are you sure you replicated the crash before generating the files?
Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files.
Try to reproduce the error again.
Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information.
Add them to your bug report and please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Does this issue still happen? The log files didn't show much relevant information :\ Are you sure you replicated the crash before generating the files? Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to reproduce the error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report and please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer).

Tom commented

2022-02-03 16:15:17 +01:00

Hello, thank you for revisiting my post, I cannot reproduce this error any longer as i reformated my pc and have no longer experienced issues with blender.

Have a nice 2022,

Tom

Hello, thank you for revisiting my post, I cannot reproduce this error any longer as i reformated my pc and have no longer experienced issues with blender. Have a nice 2022, Tom

Germano Cavalcante commented

2022-02-03 16:36:58 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Germano Cavalcante closed this issue

2022-02-03 16:36:58 +01:00

Germano Cavalcante commented

2022-02-03 16:36:58 +01:00

Good to see you no longer have this problem.
Since it's no longer reproducible, there's not much we can do to investigate.
So I'm closing the report.

If the problem persists, please let us know so we can re-open the report. Don't forget to mention the specific version you tested again.

Good to see you no longer have this problem. Since it's no longer reproducible, there's not much we can do to investigate. So I'm closing the report. If the problem persists, please let us know so we can re-open the report. Don't forget to mention the specific version you tested again.

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Blender Closes When Saving, Opening or Closing windows or Opening files (i.e a JPEG for a Image Texture) #90352