Blender crashes upon opening video file. #90639

New Issue

Peter Boos · 2021-08-12T20:03:13+02:00

Peter Boos commented

2021-08-12 20:03:13 +02:00

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: GeForce GT 630M/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 391.35

Blender Version
Broken: version: 3.0.0 Alpha, branch: master, commit date: 2021-08-12 10:43, hash: 6293cf6131

Short description of error
Well, i drop a .mts video file on the sequencer, for a few milliseconds Blender still works.
The preview is shown (i see a first frame of the video) and the sequencer shows the video channel unpacked and then blender crashes.
here is some codec information , Source JVC video recorder :

stream 0 : codec H264-mpeg4 avc (part10)(h264), resolution 1920x1080, framerate25
stream 1 : codec AC3 a52 stereo 4800khz 32 bits p sample
stream 2 : not used subtitles

file in here : 00002.MTS

[Please fill out a short description of the error here]

Exact steps for others to reproduce the error
Try to open the file i add, its a small one, i got a lot of these video shorts Blender crashes on all of them.
they play ok in virtualdub, vlc and mediaplayer, and only a breef seccond i see their first frame in blender then crash.
The extension .mts might sound unusual but its just h264

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: GeForce GT 630M/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 391.35 **Blender Version** Broken: version: 3.0.0 Alpha, branch: master, commit date: 2021-08-12 10:43, hash: `6293cf6131` **Short description of error** Well, i drop a .mts video file on the sequencer, for a few milliseconds Blender still works. The preview is shown (i see a first frame of the video) and the sequencer shows the video channel unpacked and then blender crashes. here is some codec information , Source JVC video recorder : stream 0 : codec H264-mpeg4 avc (part10)(h264), resolution 1920x1080, framerate25 stream 1 : codec AC3 a52 stereo 4800khz 32 bits p sample stream 2 : not used subtitles file in here : [00002.MTS](https://archive.blender.org/developer/F10278811/00002.MTS) [Please fill out a short description of the error here] **Exact steps for others to reproduce the error** Try to open the file i add, its a small one, i got a lot of these video shorts Blender crashes on all of them. they play ok in virtualdub, vlc and mediaplayer, and only a breef seccond i see their first frame in blender then crash. The extension .mts might sound unusual but its just h264

Peter Boos commented

2021-08-12 20:03:14 +02:00

Added subscriber: @PeterBoos

Evan Wilson commented

2021-08-13 01:08:55 +02:00

Added subscriber: @EAW

Evan Wilson commented

2021-08-13 01:08:55 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Evan Wilson commented

2021-08-13 01:08:55 +02:00

I cannot reproduce the crash, the video plays correctly whether dragging and dropping from Windows Explorer or Blender's File Explorer.
I am also using the same NVIDIA GPU driver that you are.

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Tested using:
OS: Windows-10-10.0.19043.1052-SP0 64 Bits
GPU: GeForce GTX 470/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 391.35
version: 3.0.0 Alpha, branch: master (modified), commit date: 2021-08-11 22:57, hash: 48c8f9fc9a
version: 3.0.0 Alpha, branch: master, commit date: 2021-08-12 10:43, hash: 6293cf6131

I cannot reproduce the crash, the video plays correctly whether dragging and dropping from Windows Explorer or Blender's File Explorer. I am also using the same NVIDIA GPU driver that you are. Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer). ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png) --- Tested using: OS: Windows-10-10.0.19043.1052-SP0 64 Bits GPU: GeForce GTX 470/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 391.35 version: 3.0.0 Alpha, branch: master (modified), commit date: 2021-08-11 22:57, hash: 48c8f9fc9a34 version: 3.0.0 Alpha, branch: master, commit date: 2021-08-12 10:43, hash: 6293cf6131

Peter Boos commented

2021-08-13 13:15:33 +02:00

Ok, hmm.. when i downloaded the file from the website here to do your test, (c:\users\peter\download) it worked at my side as well.
I assume now that it might have been the connection to the camera that was emulating an usb disk (h:....., that caused the crash. (maybe a poor usb drive emulation)

Ok, hmm.. when i downloaded the file from the website here to do your test, (c:\users\peter\download) it worked at my side as well. I assume now that it might have been the connection to the camera that was emulating an usb disk (h:\...\.., that caused the crash. (maybe a poor usb drive emulation)

Evan Wilson commented

2021-08-13 16:35:51 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Evan Wilson closed this issue

2021-08-13 16:35:51 +02:00

Evan Wilson commented

2021-08-13 16:35:51 +02:00

Glad to see that it is working for you. As it appears this issue has its cause outside of Blender, I’ll close this report. If it turns out that it is a bug in Blender, let us know and we can reopen this report.

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Blender crashes upon opening video file. #90639