Blender crashes and graphics card stop working #93895

New Issue

Davirean dam · 2021-12-09T12:01:05+01:00

Davirean dam commented

2021-12-09 12:01:05 +01:00

System Information
Operating system: Windows 11 x64
Graphics card: Nvidia Geforce MX350

Blender Version
Broken: Blender 3.0

Short description of error
Everytime I start blender it crashes and the graphics card stops working. I need to restart my laptop so the GPU will work as usual. I have tried reinstalling the drivers. But the problem remains the same.

**System Information** Operating system: Windows 11 x64 Graphics card: Nvidia Geforce MX350 **Blender Version** Broken: Blender 3.0 **Short description of error** Everytime I start blender it crashes and the graphics card stops working. I need to restart my laptop so the GPU will work as usual. I have tried reinstalling the drivers. But the problem remains the same. ![Screenshot(8).png](https://archive.blender.org/developer/F12719162/Screenshot_8_.png)

Davirean dam commented

2021-12-09 12:01:05 +01:00

Added subscriber: @Damilln

Thomas Dinges commented

2021-12-09 14:20:09 +01:00

Added subscriber: @ThomasDinges

Thomas Dinges commented

2021-12-09 14:20:09 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Thomas Dinges commented

2021-12-09 14:20:09 +01:00

Are you sure your GPU drivers are installed properly? The error in your screenshot indicates it isn't and Blender doesn't detect it.

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Are you sure your GPU drivers are installed properly? The error in your screenshot indicates it isn't and Blender doesn't detect it. Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer).![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Davirean dam commented

2021-12-10 03:38:19 +01:00

Here.

blender_debug_output.txt

blender_system_info.txt

I can't find the crash log. Sorry.

Here. [blender_debug_output.txt](https://archive.blender.org/developer/F12724932/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F12724934/blender_system_info.txt) I can't find the crash log. Sorry.

Thomas Dinges commented

2021-12-10 08:55:43 +01:00

Hi @Damilln That's fine, thank you!

So the driver is reported correctly according to system-info.txt, not sure what's exactly causing it. Maybe someone else has a clue!

Hi @Damilln That's fine, thank you! So the driver is reported correctly according to system-info.txt, not sure what's exactly causing it. Maybe someone else has a clue!

Davirean dam commented

2022-01-06 05:54:13 +01:00

Hey, I found the solution. I disabled integrated graphics display adapter in devices manager and keep my MX350 enabled. Unfortunately, my mx350 OpenGL version dropped to 1.1.0 (from 4.6) which means I can't open Blender so I need to enable UHD graphics again. That Suck. (English isn't my first language but I hope you understand)

Hey, I found the solution. I disabled integrated graphics display adapter in devices manager and keep my MX350 enabled. Unfortunately, my mx350 OpenGL version dropped to 1.1.0 (from 4.6) which means I can't open Blender so I need to enable UHD graphics again. That Suck. *(English isn't my first language but I hope you understand)*

Pratik Borhade commented

2022-01-15 17:37:54 +01:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2022-01-15 17:37:54 +01:00

Hi @Damilln , is it still an issue for you? (it's not clear from your last comment)

Do you have multiple monitor setup and more than one GPU?

Hi @Damilln , is it still an issue for you? (it's not clear from your last comment) Do you have multiple monitor setup and more than one GPU?

Davirean dam commented

2022-01-16 02:43:00 +01:00

Hello, I went back to Windows 10 and now it work. It's probably Windows 11 bug.

Pratik Borhade commented

2022-01-25 04:27:06 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2022-01-25 04:27:06 +01:00

Pratik Borhade commented

2022-01-25 04:27:06 +01:00

Hi, will close then.

I'm Not sure if that's Windows 11 error. Without exact info it's hard to tell.

We have one report where problem causes due plugging monitors to different cards: #62651 (Dual monitor on separate graphics card driver error)

Don't hesitate to comment or open a new ticket if problem persists. Thanks for the report!

Hi, will close then. I'm Not sure if that's Windows 11 error. Without exact info it's hard to tell. We have one report where problem causes due plugging monitors to different cards: #62651 (Dual monitor on separate graphics card driver error) Don't hesitate to comment or open a new ticket if problem persists. Thanks for the report!

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Blender crashes and graphics card stop working #93895